<?xml version="1.0" encoding="UTF-8"?>
<rss version="2.0"
	xmlns:content="http://purl.org/rss/1.0/modules/content/"
	xmlns:wfw="http://wellformedweb.org/CommentAPI/"
	xmlns:dc="http://purl.org/dc/elements/1.1/"
	xmlns:atom="http://www.w3.org/2005/Atom"
	xmlns:sy="http://purl.org/rss/1.0/modules/syndication/"
	>

<channel>
	<title>SmittyPro</title>
	<atom:link href="http://www.smittypro.com/Blog/?feed=rss2" rel="self" type="application/rss+xml" />
	<link>http://www.smittypro.com/Blog</link>
	<description>Witticisms, Help, Tutorials and More</description>
	<pubDate>Tue, 25 May 2010 00:30:27 +0000</pubDate>
	<generator>http://wordpress.org/?v=2.7.1</generator>
	<language>en</language>
	<sy:updatePeriod>hourly</sy:updatePeriod>
	<sy:updateFrequency>1</sy:updateFrequency>
			<item>
		<title>Yardwork</title>
		<link>http://www.smittypro.com/Blog/?p=185</link>
		<comments>http://www.smittypro.com/Blog/?p=185#comments</comments>
		<pubDate>Tue, 25 May 2010 00:27:39 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Uncategorized]]></category>

		<category><![CDATA[Personal]]></category>

		<guid isPermaLink="false">http://www.smittypro.com/Blog/?p=185</guid>
		<description><![CDATA[So yesterday I was up at my neighbor&#8217;s house helping him hook up the washer/dryer in the new laundry room I built for him (and ran the copper water lines). As we were talking while the washer was filling up for the very first time, we heard my lawnmower start. I quickly realized that in [...]]]></description>
			<content:encoded><![CDATA[<p>So yesterday I was up at my neighbor&#8217;s house helping him hook up the washer/dryer in the new laundry room I built for him (and ran the copper water lines). As we were talking while the washer was filling up for the very first time, we heard my lawnmower start. I quickly realized that in preparation for a visit from her niece and boyfriend (their first to Northern California from Texas), my wife was finishing what I had started.  I looked over at my neighbor and asked:</p>
<p>&#8220;Should I go down and do that for her, or should I be a good, conscientious neighbor and make sure your washer &amp; dryer work properly?&#8221;</p>
<p>We agreed that making sure everything was working correctly would be the right thing to do.  I mean, there&#8217;s no need to go back down the hill only to be called back if there&#8217;s a problem right?</p>
<p>Well, the washer/dryer worked like a champ and my wife learned how to run the lawnmower, so there was an added bonus.</p>
<p>I love yardwork.</p>
]]></content:encoded>
			<wfw:commentRss>http://www.smittypro.com/Blog/?feed=rss2&amp;p=185</wfw:commentRss>
		</item>
		<item>
		<title>Now that&#8217;s just plain creepy&#8230;</title>
		<link>http://www.smittypro.com/Blog/?p=183</link>
		<comments>http://www.smittypro.com/Blog/?p=183#comments</comments>
		<pubDate>Sat, 15 May 2010 18:28:18 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Personal]]></category>

		<guid isPermaLink="false">http://www.smittypro.com/Blog/?p=183</guid>
		<description><![CDATA[Yesterday my wife and daughter were out shopping and had a very creepy experience.  While she was trying on a pair of shoes, Cyndi noticed some scruffy old guy watching her feet.  She got up and moved with one test shoe and one of her own on, leaving the other two odd shoes there. 
When she [...]]]></description>
			<content:encoded><![CDATA[<p>Yesterday my wife and daughter were out shopping and had a very creepy experience.  While she was trying on a pair of shoes, Cyndi noticed some scruffy old guy watching her feet.  She got up and moved with one test shoe and one of her own on, leaving the other two odd shoes there. </p>
<p>When she came back the scruffy old guy was gone, as was her original shoe!</p>
<p>She went up to the clerk and asked if anyone had just left in a hurry.  Well, as a matter of fact, a couple of people had just left, but nothing out of the ordinary.  Cyndi explained about the guy and how her shoe was now missing, pointing to the mismatched pair on her feet.  She explained that &#8220;I could have had a blonde moment, and misplaced it, but I realy don&#8217;t think so&#8230;&#8221;  The clerk was equally grossed out and gave Cyndi the shoes she had been trying on free of charge.</p>
<p>So she left with a new pair of shoes and only one of the original pair she&#8217;d been wearing.  On the way home guess what she sees on the side of the road?  Her shoe!  Naturally it&#8217;s been thoroughly cleaned upon its return.</p>
<p>At about the same time I was on my way home from getting my truck smogged and saw some scruffy old dude hitchhiking (that&#8217;s a primary means of transportation up here).  Cyndi told me about her experience when she got home and we realized that the hitchhiker I saw was probably the same guy who stole her shoe&#8230;</p>
<p>Watching a woman in a shoestore is weird enough, but who steals a woman&#8217;s smelly shoe?</p>
]]></content:encoded>
			<wfw:commentRss>http://www.smittypro.com/Blog/?feed=rss2&amp;p=183</wfw:commentRss>
		</item>
		<item>
		<title>A Fun Day at the Beach</title>
		<link>http://www.smittypro.com/Blog/?p=174</link>
		<comments>http://www.smittypro.com/Blog/?p=174#comments</comments>
		<pubDate>Mon, 03 May 2010 22:57:32 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://www.smittypro.com/Blog/?p=174</guid>
		<description><![CDATA[So I got to play hookey and go to the beach yesterday with the family.  Good for me because it meant I got to fire up the Triumph for the first time in months for a ride (we had a lot of rain this year - uncharactistically, even into April). 
On the way home, just as [...]]]></description>
			<content:encoded><![CDATA[<p>So I got to play hookey and go to the beach yesterday with the family.  Good for me because it meant I got to fire up the Triumph for the first time in months for a ride (we had a lot of rain this year - uncharactistically, even into April). </p>
<p>On the way home, just as we came through the 45 mph zone in the little town of Davenport (Cyndi and Campbell were following behind me) a little suv pulled out onto Hwy1.  After only a few hundred yards the thing sverves onto the shoulder over a curb (like someone reached for a dropped cell phone).  Clearly overcorrecting, the driver then lost control, got hung on the curb, flipped several times and landed on a slope in the bar ditch on the driver&#8217;s side.  My decision wasn&#8217;t <em>if</em> I should stop, but how to park my bike heading downhill without losing it?  I settled on just riding the front tire into the curb on the shoulder at an angle and hoped it wouldn&#8217;t roll either down the highway or off into the ditch&#8230;</p>
<p>I got off and ran up to the car just as the driver, a 20-something girl, was trying stand up inside the totaled suv.  I climbed up the roof of the car (a big bashed in part where it hit the curb gave me a good foothold).  She looked up and frantically said &#8220;I can&#8217;t figure out how to get out&#8230;&#8221;  Seeing she didn&#8217;t appear to be too badly hurt, I looked around and told her to get back&#8230;Shielding her face with my arm, I bashed out what was left of the broken passenger window, swung my right leg inside the car, braced it against the passenger seat and helped pull her out, got her to the curb and sat her down to see how she was, ask her name, etc.  By this time other people were running up to help so I went to my bike and took off my helmet and gloves, then went back and put my jacket on her.  Cyndi had the 911 operator on the line as I was walking back to my bike doing my best charades impression of &#8220;Call 911!&#8221;.  She had the 911 operator cracking up as she&#8217;d already been on the phone with them and said &#8220;Oh great, my husband&#8217;s trying to tell me to call 911, duh&#8230;&#8221;</p>
<p>Then about all we could do was comfort the driver and give her some water trying to keep her from going into shock before CHP/ambulance arrived.   <strong>Campbell was especially sweet though - she saw me put my jacket on the girl and told Cyndi &#8220;I have a good idea: she needs my sleeping bag more than I do.&#8221;  Then she pushed it out the window to Cyndi.  That is one sweet little girl.  Such little things like that make me feel so blessed.  </strong>And she had a ball sitting on the window of our truck watching the firefighters, ambulance crew, CHP and everyone else.  Giving her sleeping bag to the driver is going to be her sharing day topic for class this week.</p>
<p>Fortunately the driver was relatively unscathed other than a few cuts and some bruises she&#8217;ll certainly be feeling in a day or so (along with one very wrecked car).  She&#8217;s also lucky she was only going about 40, much faster and she&#8217;d have been dead.</p>
<p>When the firefighters &amp; paramedics showed up I went back to my bike to get out of their way and waited, knowing we&#8217;d have to stick around to talk to them and CHP as we were first responders (funny how so many people want to get in the way and have to be told to move).  During that time I had a chance to start looking around and talked a bit to the head firefighter on scene.</p>
<p>Noticing something that had just become painfully obvious I asked:</p>
<p style="padding-left: 30px;">&#8220;Do you guys have anything on your rig for poison oak?&#8221;</p>
<p style="padding-left: 30px;">&#8220;No, why?&#8221;</p>
<p style="padding-left: 30px;">&#8220;We&#8217;ve all been standing and working in a thicket of it&#8230;&#8221;</p>
<p style="padding-left: 30px;">Without skipping a beat he said &#8220;Yeah, that shit&#8217;s all over the place down here&#8230;&#8221;</p>
<p>The rear of the suv was in a thicket of poison oak bigger than I&#8217;ve ever seen, literally hundreds of yards long and well over 10&#8242; tall in places.  We were walking on the stuff, she and the paramedics were working on top of it/sitting it it (our sleeping bag was in it&#8230;)</p>
<p>We got home and scrubbed off - so far so good, but I&#8217;m not looking forward to figuring out how to get it off of my kevlar leathers&#8230;Maybe it&#8221;ll rub off on the damn cat, who has a very irritating habit of sleeping on them.</p>
<p>Oh yeah, I didn&#8217;t mention that there were more fun events that day: I lacked the foresight to charge my battery the night before, which I rembered just as we tried to leave and the bike wouldn&#8217;t start.  So I had to quick charge it while Cyndi and Campbell left, because I was holding them up.  I got to Davenport and stopped to grab a drink in the little convenience store there, and of course when I came out the bike wouldn&#8217;t start - great!  Didn&#8217;t charge it enough - Doh!  Cyndi rounded up some jumper cables at the beach and came to bail me out, then we continued to the beach.</p>
<p>As I&#8217;m taking my gear off and putting it in the back of Cyndi&#8217;s truck my boss (Campbell&#8217;s godfather) calls and says he&#8217;s having car problems and is off on the side of the road.  Uh ohhh, do you need us to come get you?  Turns out it wasn&#8217;t car troubles, but car sickness troubles - his girlfriend was experiencing her first migrane and the &#8220;scenic&#8221; mountain route, including very tight, twisty roads and rapidly alternating light/shade from the trees was making her violently ill - repeatedly.  For about 15 miles he couldn&#8217;t get more than a mile at a time without having to stop for a vomit break&#8230;When they showed up she passed out in the car, but recoved sufficiently to come down to the beach and put something back into her stomach.  Now she knows why the road we live on &#8220;Bear Creek Road&#8221; is called &#8220;Barf Creek Road&#8221; by the timid and unprepared&#8230;</p>
]]></content:encoded>
			<wfw:commentRss>http://www.smittypro.com/Blog/?feed=rss2&amp;p=174</wfw:commentRss>
		</item>
		<item>
		<title>The finer distinctions of medical procedures/contextual placement&#8230;</title>
		<link>http://www.smittypro.com/Blog/?p=169</link>
		<comments>http://www.smittypro.com/Blog/?p=169#comments</comments>
		<pubDate>Sat, 20 Mar 2010 01:11:03 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Business Development]]></category>

		<category><![CDATA[Leadership]]></category>

		<category><![CDATA[Personal]]></category>

		<guid isPermaLink="false">http://www.smittypro.com/Blog/?p=169</guid>
		<description><![CDATA[Don&#8217;t you love those newspaper clippings that are so completely overlooked in terms of context &#38; placement that they&#8217;re just damn funny?
I had the good fortune to have a few pile on today:
I talked to my boss today and ***’s really worry about going down to *** next weekend to have a what I am [...]]]></description>
			<content:encoded><![CDATA[<p>Don&#8217;t you love those newspaper clippings that are so completely overlooked in terms of context &amp; placement that they&#8217;re just damn funny?</p>
<p>I had the good fortune to have a few pile on today:</p>
<p>I talked to my boss today and ***’s really worry about going down to *** next weekend to have a what I am assuming is a biopsy.</p>
<p>*** comment to me was that <span style="color: #0000ff;">“<strong>autopsies are really painful for me…</strong>”</span></p>
<p>I sent *** a message in return:</p>
<p>• <span style="color: #0000ff;"><strong>“Tell the Dr. to be gentle during your autopsy – they can be fairly painful while you’re alive.”</strong></span></p>
<p>Then there was the one about the missing solo hiker in Washington who was unfortunately found dead:</p>
<p>• <span style="color: #0000ff;"><strong>“Her body was discovered by hikers wedged between rocks…”</strong></span></p>
<p>If that’s the case, then how/where did they find her? More importantly, how did they get out?</p>
<p>And a good one from today on a data entry/integrity issue:</p>
<p>• <strong><span style="color: #0000ff;">“it’s all these boneheads that input data from around the country.”</span></strong></p>
<p>What’s data in different parts of the country have to do with it?</p>
<p>And one from my daughter&#8217;s principal:</p>
<ul>
<li><span style="color: #0000ff;">I do want to point out that <em>[our school district] </em>will be entering its sixteenth year of declining enrollment, and earlier this month, we gave preliminary layoff notices to <strong>2.8</strong> teachers and one administrator.</span></li>
</ul>
<p>FTE equivalents not withstanding , how do you lay off .8 of a teacher?</p>
<p>I&#8217;m gonna&#8217; be digging more on this one, so feel free to pitch in!  I think it also fits in several business sections about how NOT to write press releases/corporate documentation.</p>
]]></content:encoded>
			<wfw:commentRss>http://www.smittypro.com/Blog/?feed=rss2&amp;p=169</wfw:commentRss>
		</item>
		<item>
		<title>Campbellisms - Comments from a 4-Year Old</title>
		<link>http://www.smittypro.com/Blog/?p=129</link>
		<comments>http://www.smittypro.com/Blog/?p=129#comments</comments>
		<pubDate>Fri, 08 May 2009 04:53:26 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Personal]]></category>

		<guid isPermaLink="false">http://www.smittypro.com/Blog/?p=129</guid>
		<description><![CDATA[Cyndi and I have been blessed with a terriffic little girl, who we named Campbell.  I&#8217;m sure that she&#8217;s just as amazing to us as most children are to their parents, but since I have a forum in which to write I figured that I&#8217;d post some of the comments that she makes.  Most of [...]]]></description>
			<content:encoded><![CDATA[<p>Cyndi and I have been blessed with a terriffic little girl, who we named Campbell.  I&#8217;m sure that she&#8217;s just as amazing to us as most children are to their parents, but since I have a forum in which to write I figured that I&#8217;d post some of the comments that she makes.  Most of which just make us go: &#8220;WOW!&#8221;</p>
<p>I&#8217;ll add more and see if I can get them in chronologial order if I get the chance, but for now it&#8217;s more for her grandparents and godfather to see&#8230;I&#8217;d love to see other comments that kids can come up with, so please feel free to contribute!</p>
<ul style="text-align: left;">
<li><strong>1/28/09 - </strong>In front of her grandparents, when we were discussing animals:</li>
</ul>
<p style="text-align: center;"><strong>&#8220;You know, squirrels are really nice,  </strong><strong>unless you try to grab their nuts, or take them&#8230;&#8221;</strong></p>
<ul>
<li><strong>12/21/09</strong> - A rhetorical question I suppose:</li>
</ul>
<p style="text-align: center; padding-left: 90px;"><strong>&#8220;Dad, feeding a pig bacon is really, really wrong.  I mean, what is bacon made out of anyway?&#8221;</strong></p>
<ul>
<li><strong>12/04/09 - </strong>Overheard while Campbell &amp; Cyndi were playing a game:</li>
</ul>
<p style="text-align: center;"><strong>&#8220;Mom, you&#8217;re really freakin&#8217; me out&#8230;&#8221;</strong></p>
<p style="text-align: left;">She&#8217;s 5&#8230;</p>
<p style="text-align: left;">When I have time I&#8217;ll recount Campbell&#8217;s argument for gum.  That was a fun one from a true soon to be sales professional!</p>
<p style="text-align: left;"><strong>08/01/09 - </strong>Or somewhere therabouts&#8230;</p>
<p style="text-align: left;">I have been plagued by a grand chicken experiment.  Cyndi decided that it was vital to our existence to support a chicken population.  This ongoing saga has seen us through about 40+ chickens in stages ranging from tiny chicks in a box with an incubator light to chickens in the hen house, with us (Cyndi and Campbell anxiously awaiting eggs)&#8230;So were the neighbors&#8217; dogs&#8230;</p>
<p style="text-align: left;">My bane was the inevitable rooster that would appear.  Fortunately for me the dogs took care of most of them, except for one: Lucky (who wasn&#8217;t).  If you&#8217;ve ever had a rooster strutting around at 3 in the morning you&#8217;ll understand my position on the whole chicken thing.</p>
<p style="text-align: left;">I finally got the go-ahead to dispatch Lucky while the girls were out and did so.  Unfortunately, they drove up just as Lucky and his head separated and he went for his great last dash&#8230;Campbell thought the entire thing delightful and even wanted to help Mom prepare him for dinner. </p>
<p style="text-align: left;">So now to it: the best comment I&#8217;ve ever heard regarding a chicken was from my daughter:</p>
<p style="text-align: center;"><strong>&#8220;Dad, what&#8217;s the best place for a rooster?</strong></p>
<p style="text-align: center;"><strong>In the pot, COOKING!&#8221;</strong></p>
<p style="text-align: left;">Gotta love that child!</p>
<p style="text-align: left;"><strong>5/6/09</strong> - Campbell came up to me and was concerned about her first sleepover tomorrow, because her friend doesn&#8217;t clean up her room after playing in it; could I teach her to do it?  I told her that was up to her friend&#8217;s parents to teach her, but I could ask them both (the girls, not the parents) to clean up the room after playing in it.  Her reply to me was:</p>
<blockquote>
<p style="TEXT-ALIGN: center; PADDING-LEFT: 30px"><strong>&#8220;You don&#8217;t have to make cleaning up a chore, Dad. </strong></p>
<p style="TEXT-ALIGN: center; PADDING-LEFT: 30px"><strong>You can make it a learning experience.  </strong></p>
<p style="TEXT-ALIGN: center; PADDING-LEFT: 30px"><strong>Like sorting by colors or size or shapes.  </strong></p>
<p style="TEXT-ALIGN: center; PADDING-LEFT: 30px"><strong>Like put all of the brown bears in the toy chest.&#8221;</strong></p>
</blockquote>
<p style="padding-left: 30px;">Mind you she&#8217;s 4, and when I reminded her of this an hour later and tried to employ her own logic she had a meltdown&#8230;</p>
<ul>
<li>We just happen to live in an area that&#8217;s made up of coastal mountains (coming from Colorado I call them hills) covered with beautiful, giant redwood and pine forests, in which the elusive hippies live.  I typically keep my hair short, because I predominantly ride a motorcycle and don&#8217;t use hair gel of any kind (Iiagine trying to clean that crap out of a helmet over time).  Mind you it&#8217;s not jarhead short, but when it gets long enough for helmet hair I get it cut.  But, I don&#8217;t need to know when to get it cut because Campbell let&#8217;s me know:</li>
</ul>
<p style="TEXT-ALIGN: center; PADDING-LEFT: 30px"><strong>&#8220;Daddy, you&#8217;re a stinky hippie!&#8221;</strong></p>
<ul>
<li>
<div style="TEXT-ALIGN: left; PADDING-LEFT: 30px"><strong>Playing in the Rain</strong></div>
</li>
</ul>
<p style="TEXT-ALIGN: left; PADDING-LEFT: 60px">We have a series of depressions alongside our driveway that turn in to a system of ponds/dams/streams when it rains and (despite being about 99% little girl) Capmbell loves playing in the rain.</p>
<p style="TEXT-ALIGN: left; PADDING-LEFT: 60px">One rainy afternoon, Cyndi and I were under our carport working on something as Campbell was stomping about in the mud boots her grandmother got her for Christmas, and Cyndi said: &#8220;Campbell, I think you missed one.&#8221;  To which she replied:<strong> &#8220;</strong></p>
<p style="TEXT-ALIGN: left; PADDING-LEFT: 60px"><strong>Nope, got &#8216;em all Mom!&#8221;</strong></p>
<p style="TEXT-ALIGN: left; PADDING-LEFT: 60px"><img class="aligncenter size-full wp-image-130" title="campbellpuddle" src="http://www.smittypro.com/Blog/wp-content/uploads/2009/05/campbellpuddle.jpg" alt="campbellpuddle" width="165" height="212" /></p>
<p style="TEXT-ALIGN: left; PADDING-LEFT: 60px"><strong>Random comments that need no explanation:</strong></p>
<ul>
<li>
<ul>
<li>
<div style="TEXT-ALIGN: left; PADDING-LEFT: 30px">&#8220;Mom, why don&#8217;t snakes have legs?&#8221;</div>
</li>
<li>
<div style="TEXT-ALIGN: left; PADDING-LEFT: 30px">&#8220;I like to wear socks to bed sometimes, they keep you from chewing on your toes..&#8221;</div>
</li>
<li>
<div style="TEXT-ALIGN: left; PADDING-LEFT: 30px">&#8220;Don&#8217;t be afraid, there&#8217;s nothing to worry about, you just need to be calm and it will be over in a minute&#8230;&#8221;  (As she came up with scissors and a roll of tape, trying to make a bridge between the couch and chair for a caterpillar she found in the yard).  She was much more reassuring than the nurse&#8217;s assistant who take my blood!)</div>
</li>
<li>
<div style="TEXT-ALIGN: left; PADDING-LEFT: 30px">&#8220;Dad, can you help me find my lizard?&#8221; (She caught three swifts (lizards) while playing in the yard and wanted to keep them.  Too bad she brought them in the house&#8230;)</div>
</li>
</ul>
</li>
</ul>
<p style="TEXT-ALIGN: left; PADDING-LEFT: 30px"> </p>
<p style="TEXT-ALIGN: left; PADDING-LEFT: 30px"> </p>
]]></content:encoded>
			<wfw:commentRss>http://www.smittypro.com/Blog/?feed=rss2&amp;p=129</wfw:commentRss>
		</item>
		<item>
		<title>Automating Tasks with the Macro Recorder - First Steps</title>
		<link>http://www.smittypro.com/Blog/?p=101</link>
		<comments>http://www.smittypro.com/Blog/?p=101#comments</comments>
		<pubDate>Sun, 03 May 2009 17:07:53 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Office Automation]]></category>

		<category><![CDATA[Office Online Articles]]></category>

		<category><![CDATA[Programming]]></category>

		<category><![CDATA[Automation]]></category>

		<category><![CDATA[Office Excel 2007]]></category>

		<guid isPermaLink="false">http://www.smittypro.com/Blog/?p=101</guid>
		<description><![CDATA[



 If you haven&#8217;t noticed, I am a huge proponent of automating everyday tasks with Excel.  I&#8217;ve talked about things that you can do natively (within Excel itself), but this time I&#8217;m going to talk about automating tasks in Excel from a behind the scenes standpoint by showing you how to access the programming end of [...]]]></description>
			<content:encoded><![CDATA[<div class="mceTemp mceIEcenter" style="TEXT-ALIGN: justify">
<div class="mceTemp mceIEcenter" style="TEXT-ALIGN: left">
<div class="mceTemp mceIEcenter">
<div class="mceTemp mceIEcenter">
<div class="mceTemp mceIEcenter" style="TEXT-ALIGN: left"> If you haven&#8217;t noticed, I am a huge proponent of automating everyday tasks with Excel.  I&#8217;ve talked about things that you can do natively (within Excel itself), but this time I&#8217;m going to talk about automating tasks in Excel from a behind the scenes standpoint by showing you how to access the programming end of the application.  Did you know that within Excel you have the ability to actually program and write your own code?  If you&#8217;re not a programmer, you don&#8217;t need to worry, because I&#8217;m not going to teach you how to be one, in fact, Microsoft does most of it for you, and it&#8217;s a lot easier than you think!  I get a lot of questions on <a title="Mr. Excel Message Board" href="http://www.mrexcel.com/board2">www.mrexcel.com/board2</a> about how to automate a certain task and post a code solution, only to have the person who asked the question ask: &#8220;What the **** is that?&#8221;, not understanding what it is, and no idea what to do with it.  I generally find myself writing a response explaining what to do with what I posted, so figured it&#8217;s time to give a simple reference to which I can point people&#8230;</div>
</div>
</div>
</div>
</div>
<p>Excel (and most other Office products) come bundled with what&#8217;s called Visual Basic for Applications (VBA).  It&#8217;s a subset of the powerful Visual Studio.NET programming language that Microsoft uses to write Office applications and they allow us to access/harness some of that power through VBA.  Most other product providers don&#8217;t let you do that, which is one of the reasons that Excel is so much more powerful than other applications.  For instance, Google Spreadsheets have no internal programming capability, so you can&#8217;t automate any tasks, while Lotus 1-2-3 only gives you the ability to record keystrokes.  In that sense you have more automation ability with Lotus than Google, but it is strictly limited to what you can do within the Lotus interface itself; you can&#8217;t get behind the scenes like you can with Excel, and it can make a huge difference to your daily work.</p>
<p style="TEXT-ALIGN: left; PADDING-LEFT: 30px"><span style="color: #3366ff;">Case in Point:</span> some time ago, when I first joined a business unit in San Diego, our assistant spent 8+ hours every Monday calling our satellite offices for their weekly sales numbers (by sales rep), which they then read to her over the phone and she entered into a weekly leaderboard report in Excel.  We had a computer order entry system, so realizing that the data had to exist in an electronic environment, I was able to set up a simple query from the system and then automatically populate a similar report in Excel using VBA.  What used to take 8 hours all of a sudden took about 8 minutes (including the time it took me to get a cup of coffee).  I was further able to automate tasks to the point where I could essentially take a day or two off each week because of how much time I saved at repetitive tasks (somehow I never did though).</p>
<p>I didn&#8217;t start out as a programmer, I&#8217;m not one now, and I don&#8217;t expect you to end up as one (unless you find it to be greatly beneficial to you, in which case you just might), but I will introduce you to how to start automatiing to your everyday work by recording macros.</p>
<h5 style="PADDING-LEFT: 30px">NOTES: this article is written for Excel 2007 and its Ribbon Interface. The examples you see were created in Excel 2007. To follow the steps you would take in Excel to recreate the steps in the article I use the “Goto this, then” symbol: –&gt;. I.E. goto the Home Button–&gt;Open, as in goto the Home button, then select the Open option. As I’m a keyboard kind of guy I’ll also let you know the keyboard shortcuts, which will be notated in this style /avv, which means hit the forward slash key (it’s interchangeable with ALT, so you have your choice), then the keys listed, in this case “a”, then “v”, then “v”.</h5>
<h2><span style="color: #3366ff;">The Macro Recorder (is your friend)</span></h2>
<p>Excel (and most other Office Programs) have a tool called the Macro Recorder, and you&#8217;ll also want to know that it&#8217;s probably your biggest friend as you start the foray into trying to automate your daily life.  If you&#8217;re not familiar with it, here&#8217;s a homework assignment you can do right now and then come back (note that VBA procedures are generally undoable without preparation, so make sure you try any code, sample or recorded, on a TEST workbook): I want you to think of a fairly repetitve task you undertake and goto the Developer tab, then Record Macro (/lr).</p>
<p>When you first start recording a macro you&#8217;ll get the following dialog box:</p>
<p> </p>
<div id="attachment_102" class="wp-caption aligncenter" style="width: 346px"><img class="size-full wp-image-102" title="record-macro-dialog" src="http://www.smittypro.com/Blog/wp-content/uploads/2009/04/record-macro-dialog.jpg" alt="Record Macro Dialog" width="336" height="281" /><p class="wp-caption-text">Record Macro Dialog</p></div>
<p> </p>
<p>I&#8217;ll get to the options you have here in a minute, so go ahead and hit OK for now. </p>
<p>Now go ahead and start doing what it is that you normally do for this particular task.  When you&#8217;re done, hit the Stop Recording button (/lr).  Now you can go to another worksheet and if you&#8217;re still on the Developer tab hit the Macros button (/lrpm), which will bring up a list of all the public macros stored in your workbook (public means that you can see and call the macros from the Excel side of the world).  Select the one you just recorded (it will probably be called &#8220;Macro1&#8243;), then hit the Run button and see what happens.</p>
<div id="attachment_108" class="wp-caption aligncenter" style="width: 346px"><img class="size-full wp-image-108" title="macro-dialog-list" src="http://www.smittypro.com/Blog/wp-content/uploads/2009/04/macro-dialog-list.jpg" alt="macro-dialog-list" width="336" height="305" /><p class="wp-caption-text">Macro Dialog List</p></div>
<p>VBA will now repeat what you recorded on the other sheet.  Pretty cool huh?</p>
<p>I have to note that the Macro Recorder is just that, a recorder, so it literally records everything that you do.  If you make a mistake and undo it, that will be recorded and repeated when you run the macro again.  It will also record all of your screen navigation, like moving from sheet to sheet or even scrolling up, down, across, etc., so while it&#8217;s a great tool, it can also be pretty inefficient as you (and your end users will see that activity - there are ways to get around it, but that&#8217;s another topic).  On the upside, it will also record the correct file path/name of a workbook, query, external database that you might be trying to access, which you might (would) probably otherwise screw up on your own.  I use the recorder all the time (as do many MVP&#8217;s) for just this reason.  Remember though, that you&#8217;re just telling a computer to do what you tell it to do.  One of my favorite quotes from fellow MVP, Ken Puls, is: &#8220;I hate it when my computer does what I tell it to do vs. what I want it to do!&#8221;  Recorded macros lack lack the intuition that you can add yourself within VBA. </p>
<p>So now you know a bit about the macro recorder, and frankly some people never move past it, as it&#8217;s enough for them and that&#8217;s fine.  In fact, I know many people who are Finance professionals who never get past this point and it&#8217;s not a problem (I also know quite a few &#8220;Excel Professionals&#8221; who have never even made it to this step!)</p>
<p>Now I&#8217;ll move onto the options that you have when you begin recording your Macro(s).</p>
<h2><span style="color: #3366ff;">Record Macro Options </span></h2>
<p>Going back to the Record Macro dialog there are four options you have:</p>
<dl id="attachment_102" class="wp-caption aligncenter" style="width: 346px;">
<dt class="wp-caption-dt"><img class="size-full wp-image-102 " title="record-macro-dialog" src="http://www.smittypro.com/Blog/wp-content/uploads/2009/04/record-macro-dialog.jpg" alt="Record Macro Dialog" width="336" height="281" /></dt>
<dd class="wp-caption-dd">Record Macro Dialog</dd>
</dl>
<p><span style="color: #3366ff;">1) Macro Name - <span style="color: #000000;">Y</span></span>ou have the option to name the macro whatever you want, although you need to follow some naming conventions (no spaces or special characters).  You&#8217;ll know if you entered an invalid name as Excel will let you know and you&#8217;ll have to try again.  I generally try to give my macros a fairly intuitive name, like &#8220;FormatSheet&#8221;, because if you start compiling a bunch of macros how do you know which one to choose?  Believe me, I&#8217;ve been tricked by ambiguous macro names and had to rebuild a workbook because of it.  By default VBA will name your macro &#8220;Macro1&#8243;, and each macro you record after that will be named in succcession (Macro2, Macro3, etc .)</p>
<p><span style="color: #3366ff;">2) Shortcut Key<span style="color: #000000;"> - N</span></span>ext you have the option of assigning what&#8217;s called a Shortcut key, which will allow you to call a macro with a keyboard shortcut instead of initiating the macro dialog list (I&#8217;ll explain how to call your macro(s) without shortcut keys in a minute). </p>
<p style="PADDING-LEFT: 30px"><em>Note that shortcut keys are activated with the CTRL key, so you don&#8217;t want to use reserved keys, like P, otherwise you&#8217;ll overrride your abilility to print with that shortcut (the same goes for C-Copy, V-Paste, X-Cut, and most importantly Z-Undo - You don&#8217;t want to disable that one!  And if you do overwrite native commands you have to give them back, neither Excel nor VBA will do it for you, so be careful!)</em> </p>
<p>With that in mind, you can also take advantage of the Shift key as an additonal step.  To do this when you&#8217;re ready to assign the shortcut, hold down the Shift key and that will create a Ctrl+Shift+Key sequence (this is generally the route that I choose so I avoid any mistakes).</p>
<p><span style="color: #3366ff;">3) Store macro in</span> - What&#8217;s that?  You have a few options when you record a macro of where you want to put it (it&#8217;s one of those behind the scenes kind of things).  If you click the arrow button to the right you&#8217;ll see that you can put your recorded macro in &#8220;Personal Macro Workbook&#8221;, &#8220;New Workbook&#8221;, or &#8220;This Workbook&#8221;.  You&#8217;ll generally want to choose to the &#8220;This Workbook&#8221; option, which will, as it suggests, store your macro in the workbook you&#8217;re recording the macro.  The &#8220;Personal Macro Workbook&#8221; option allows you to make a macro available to any open workbook (but that&#8217;s a topic for another discussion), and the &#8220;New Workbook&#8221; option is something I&#8217;ve never really had to use, so I&#8217;d ignore it and just stick with the default (note that if you do select something other than &#8220;This Workbook&#8221; the recorder will stick to that selecection for any other macros that you record, so you&#8217;ll need to be mindful of that, and switch it back if you have changed it&#8230;I&#8217;ve had a lot of macros &#8220;disappear&#8221;, because I put them in the wrong place).</p>
<p><span style="color: #3366ff;">4) Description</span> - This is where you can add comments to your macro, so that when you open the Macros button from the Developer tab it will tell you what the code does (or at least is supposed to do&#8230;) </p>
<p>Here is an example of recording a macro and naming it yourself, assigning a Ctrl+Shift+Key combination, then adding comments:</p>
<div id="attachment_117" class="wp-caption aligncenter" style="width: 346px"><img class="size-full wp-image-117 " title="macro-options" src="http://www.smittypro.com/Blog/wp-content/uploads/2009/05/macro-options.jpg" alt="macro-options" width="336" height="280" /><p class="wp-caption-text">Record Macro Dialog</p></div>
<p style="TEXT-ALIGN: left"><span style="color: #3366ff;">5) TheFinal Step</span> - Calling the Macro and putting it to use&#8230;Now, from the developer tab you can click the Macros button (/lpm), and you&#8217;ll get a dialog box that lists all of the macros that you have available:</p>
<div class="mceTemp mceIEcenter">
<div id="attachment_120" class="wp-caption aligncenter" style="width: 346px"><img class="size-full wp-image-120" title="macro-dialog-list21" src="http://www.smittypro.com/Blog/wp-content/uploads/2009/05/macro-dialog-list21.jpg" alt="Macro Dialog List - with Comments" width="336" height="321" /><p class="wp-caption-text">Macro Dialog List - with Comments</p></div>
<p style="TEXT-ALIGN: left">Just so you have an idea  of what multiple selections look like, here&#8217;s what my options look like when I do it (I keep several macros in my Personal.xls):</p>
</div>
<div id="attachment_121" class="wp-caption aligncenter" style="width: 346px"><img class="size-full wp-image-121" title="smittys-macro-list" src="http://www.smittypro.com/Blog/wp-content/uploads/2009/05/smittys-macro-list.jpg" alt="Smitty's Macro List" width="336" height="318" /><p class="wp-caption-text">Smitty&#39;s Macro List</p></div>
<p>Here you have several options:</p>
<p style="PADDING-LEFT: 30px"><span style="color: #3366ff;">1) Run</span> - The most common command, which will Run your code. </p>
<p style="PADDING-LEFT: 30px"><span style="color: #3366ff;">2) Step Into</span> - This is for more advanced use and allows you to actually step into the code with the VBA environment for testing and debugging.  Go ahead and try it if you&#8217;re interested (ALT+Q will exit the VB Editor and take you back to Excel).  If you choose this option, the F5 key will execute your code immediately and F8 will let you run it one line at a time.</p>
<p style="PADDING-LEFT: 30px"><span style="color: #3366ff;">3) Edit</span> - Ditto.  This will take you directly to your macro&#8217;s code.  The same holds true with F5/F8 here.</p>
<p style="PADDING-LEFT: 30px"><span style="color: #3366ff;">4) Create</span> - I&#8217;m not sure why Microsoft left this option here, as I&#8217;ve never used it (or seen it enabled for that matter).</p>
<p style="PADDING-LEFT: 30px"><span style="color: #3366ff;">5) Delete</span> - Does what it says, so be careful.  There&#8217;s no Recycle Bin from which to retrieve a deleted macro.</p>
<p style="PADDING-LEFT: 30px"><span style="color: #3366ff;">6) Options</span> - This gives you the chance to add a shortcut key and comments if you didn&#8217;t choose to do so when you first recorded your macro.</p>
<p>Now you know all you need to know to start recording your own macros and begin automating some of what you do everyday.  Bear in mind that as I mentioned earlier that the recorder is just that and nothing more.  Once you get the hang of recording some macros, you&#8217;ll start to wonder if you can do other things that the recorder just can&#8217;t capture.  The good news is that you can with some practice.  The best thing you can do if you want to  continue past what the recorder is to start understanding the VBA code itself.  Anytime you want you can select Edit from the Macros List and take a look a the code.  Let&#8217;s say you record a macro that applies some formatting; when you look at the code you should be able to see what the code is doing, based on the steps you took when recording it.  It&#8217;ll look a lot like Greek at first, but you&#8217;ll get the hang of it pretty quickly.</p>
<p>In my next post, I&#8217;ll discuss how to step beyond the recorder and begin editing your own code, then how to even start writing your own, which is when things really start to get fun and a whole new world of automation opportunity begins.</p>
<p>Good luck and most of all have fun!</p>
]]></content:encoded>
			<wfw:commentRss>http://www.smittypro.com/Blog/?feed=rss2&amp;p=101</wfw:commentRss>
		</item>
		<item>
		<title>Automating Data Entry and Protecting your Data</title>
		<link>http://www.smittypro.com/Blog/?p=79</link>
		<comments>http://www.smittypro.com/Blog/?p=79#comments</comments>
		<pubDate>Mon, 27 Apr 2009 00:40:50 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Office Automation]]></category>

		<category><![CDATA[Office Online Articles]]></category>

		<category><![CDATA[Add new tag]]></category>

		<category><![CDATA[Automation]]></category>

		<category><![CDATA[Office Excel 2007]]></category>

		<guid isPermaLink="false">http://www.smittypro.com/Blog/?p=79</guid>
		<description><![CDATA[






How many times have you sent out a workbook for users to fill in data, only to have them delete or somehow screw up your formulas?  Or have a complete workbook that has a lot of formulas dependent on data entry and you accidentally overwrite or delete an essential formula?  I&#8217;ve done it many times, [...]]]></description>
			<content:encoded><![CDATA[<div class="mceTemp mceIEcenter" style="TEXT-ALIGN: left">
<div class="mceTemp mceIEcenter" style="TEXT-ALIGN: left">
<div class="mceTemp mceIEcenter" style="TEXT-ALIGN: left">
<div class="mceTemp mceIEcenter">
<div class="mceTemp mceIEcenter">
<div class="mceTemp mceIEcenter">
<div class="mceTemp mceIEcenter" style="TEXT-ALIGN: left">
<div class="mceTemp mceIEcenter" style="TEXT-ALIGN: left">How many times have you sent out a workbook for users to fill in data, only to have them delete or somehow screw up your formulas?  Or have a complete workbook that has a lot of formulas dependent on data entry and you accidentally overwrite or delete an essential formula?  I&#8217;ve done it many times, and I hate recreating perfectly good work.  I&#8217;m also a huge proponent of automating work.</div>
</div>
<div class="mceTemp mceIEcenter" style="TEXT-ALIGN: left"><span style="color: #3366ff;"><strong></strong></span> </div>
<div class="mceTemp mceIEcenter" style="TEXT-ALIGN: left"><span style="color: #3366ff;"><strong>Case in point:</strong></span> I standardized a corporate expense report (previously each office had their own version) and got approval from HR, IS and Payroll/Accounts Payable for implementing it.  On the day before it was supposed to be released, the head of Accounts Payable called me and said that she couldn&#8217;t send it out, because she couldn&#8217;t change the date; I told her that&#8217;s because it was protected.  She replied that it was &#8220;stuck&#8221; on 12/13 and she needed to be able to change the date.  I explained that it was protected because there was a formula there (=TODAY()), and that tomorrow the date would be 12/14.  That literally made her head spin (both that I&#8217;d had the foresight to add the formula, which she&#8217;d never seen, and protect the worksheet).  It&#8217;s such a simple thing, but so few people seem to know about it, when in fact, it&#8217;s deceptively easy.</div>
<div class="mceTemp mceIEcenter" style="TEXT-ALIGN: left"> </div>
<div class="mceTemp mceIEcenter" style="TEXT-ALIGN: left">This is where worksheet protection comes in&#8230;Did you know that you can use worksheet protection to allow you and your users to interact with your workbook, but not let them alter any cells with formulas? </div>
<div class="mceTemp mceIEcenter" style="TEXT-ALIGN: left"> </div>
<div class="mceTemp mceIEcenter" style="TEXT-ALIGN: left">An added bonus to worksheet protection is that it establishes a tab order, so that you can move between unprotected cells in sequence with the Tab key.  The order goes from left to right across a row, then down to the next unprotected cell in the next row.  This can take some intuitive design so that you tab through cells in the order you want (how frustrating is it to fill out a web form where the tab order is out of sequence?)  But once you have it set up right it can make life for your users so much easier.  I also like to add Data Validation to protected sheets to make working with them even simpler (see: <a href="http://www.smittypro.com/Blog/?p=25">http://www.smittypro.com/Blog/?p=25</a>).</div>
</div>
</div>
</div>
</div>
</div>
</div>
<h6 style="TEXT-ALIGN: left">NOTES: this article is written for Excel 2007 and its Ribbon Interface. The examples you see were created in Excel 2007. To follow the steps you would take in Excel to recreate the steps in the article I use the “Goto this, then” symbol: –&gt;. I.E. goto the Home Button–&gt;Open, as in goto the Home button, then select the Open option. As I’m a keyboard kind of guy I’ll also let you know the keyboard shortcuts, which will be notated in this style /avv, which means hit the forward slash key (it’s interchangeable with ALT, so you have your choice), then the keys listed, in this case “a”, then “v”, then “v”.</h6>
<p>Now, by default all cells on a worksheet are set to &#8220;Locked&#8221; status.  This means that if you were to apply worksheet protection, you wouldn&#8217;t be able to interact with any of the cells on the sheet.  So once you have your worksheet designed and set up the way that you want it you can select all of the cells with which you want users to interact.  (Note that you can select multiple, non-contiguous cells by using CTRL+Left-Click.  The caveat here is that if you accidentally select a cell that you don&#8217;t want to be in that series you&#8217;ll need to start all over again, as you can&#8217;t de-select a cell that&#8217;s been selected in this manner).</p>
<p>Once you have your cells selected, on the Ribbon you can goto Home&#8211;&gt;Format&#8211;&gt;Deactivate the &#8220;Lock Cell&#8221; button by clicking on it (/hol).  You can also select the Format Cells button (CTRL+1), which will bring up this dialog:</p>
<div id="attachment_80" class="wp-caption aligncenter" style="width: 346px"><img class="size-full wp-image-80  " title="Format Cells Dialog" src="http://www.smittypro.com/Blog/wp-content/uploads/2009/04/format-cells.jpg" alt="Format Cells Dialog" width="336" height="294" /><p class="wp-caption-text">Format Cells Dialog</p></div>
<p style="TEXT-ALIGN: left">The Number tab is the default, so you&#8217;ll want to click on the Protection tab, where you&#8217;ll get this:</p>
<div id="attachment_98" class="wp-caption aligncenter" style="width: 346px"><img class="size-full wp-image-98" title="format-cells-protection1" src="http://www.smittypro.com/Blog/wp-content/uploads/2009/04/format-cells-protection1.jpg" alt="Format Cells - Protection Tab" width="336" height="294" /><p class="wp-caption-text">Format Cells - Protection Tab</p></div>
<p style="TEXT-ALIGN: left">As with the Ribbon option, &#8220;Locked&#8221; is the default, so you&#8217;ll want to uncheck it.  Now here you have an additional option called &#8220;Hidden&#8221;.  This is an additonal feature that, when a sheet is protected, will not show anything in the formula bar when a cell is selected, as opposed the formula itself.  This feature should be used on Locked, <span style="text-decoration: underline;"><em>not Unlocked</em></span> cells, that you don&#8217;t want users to access.  I&#8217;ve found it helpful in the past with distributed workbooks that might have complex formulas in them, as by hiding formulas you keep users who don&#8217;t understand them from getting distracted and wondering what the heck the formula is or does.  Conversely, if you want to share your brilliance with people, then by all means don&#8217;t hide your formulas (the downside is that if you&#8217;re not very good with formulas you let everyone know it&#8230;)</p>
<h2><span style="color: #3366ff;">Protection Options/<span style="color: #3366ff;">Applying Protection</span></span></h2>
<p>Expanded  protection functionality has been available since Excel 2000, and it gives you a  lot of options that before could only be accomplished via VBA (Visual Basic for Applications) programming behind the scenes.</p>
<p>When you protect a worksheet you can goto Review&#8211;&gt;Protect Sheet (/rps) and you&#8217;ll see the following dialog:</p>
<div id="attachment_82" class="wp-caption aligncenter" style="width: 250px"><img class="size-full wp-image-82" title="Cell Protection Options" src="http://www.smittypro.com/Blog/wp-content/uploads/2009/04/protection-options.jpg" alt="protection-options" width="240" height="272" /><p class="wp-caption-text">Cell Protection Options</p></div>
<p>By default the Protect Worskheet option is checked, and since you&#8217;re there to protect the sheet anyway, the option is pretty much irrelevant (in fact, if you uncheck it, you lose the ability to protect the sheet, so it&#8217;s more than irrelevant).  Next you have the option to add a password.  I generally add a password for distributed workbooks, but if I&#8217;m testing a worksheet or if I&#8217;ve protected one of my own worksheets, I don&#8217;t add one (it can be a pain to have to enter the password to unprotect, then enter it twice to reprotect it ad nauseum). </p>
<ul>
<li>Now here&#8217;s a note on Excel&#8217;s security: it&#8217;s notoriously weak.  But then again, so are locks on doors, and they both serve somewhat the same function in that they&#8217;ll keep 99.9% of people honest.  If someone really wants to get past your password, or door/window lock, it can be done in about 2 seconds (but I won&#8217;t tell you how, neither will Microsoft).</li>
</ul>
<p>You can now enter a password, which you&#8217;ll be prompted to enter again to confirm.  Press OK and your sheet is now protected.  Before you go any farther, we also need to talk about the protection options you have (maybe the password input box should be at the bottom of the dialog box, as it&#8217;s the last step?)</p>
<p>By default the Select locked/unlocked cells options are enabled.  In some cases you&#8217;ll want to prevent users from selecting locked cells, although I can&#8217;t really think of a good reason for not selecting unlocked cells.  Microsoft probably put that there just to give you the option, even though you&#8217;ll probably never us it.</p>
<p>Following are the additonal features that you can enable/disable by choice and what they mean:</p>
<ul>
<li><span style="color: #3366ff;"><strong>Format Cells/Columns/Rows:</strong></span> if you have users who like playing with their colors and fonts, then you can let them.  Although I generally don&#8217;t make this available to them in order to preserve the integrity of distributed workbooks.  I&#8217;ve seen too many users &#8220;do their own thing&#8221; with workbooks, and then you end up with a horrid mish-mash of workbooks that all essentially (maybe) do the same thing, but look different.  It&#8217;s not a good idea if you want to have a coordinated presentation, especially with customers.</li>
<li><span style="color: #3366ff;"><strong>Insert Columns/Rows:</strong></span> another iffy option, as users can manipulate workbook integrity, but you may have some cases where users need to ability to add rows or columns in order to add data.</li>
<li><span style="color: #3366ff;"><strong>Insert Hyperlinks:</strong></span> this one is good if you want users to be able to add e-mail addresses or links to websites, e.g. customer sites, internal sites, etc.</li>
<li><span style="color: #3366ff;"><strong>Delete Rows/Columns:</strong></span> another iffy one here.  In a distributed workbook, you need to be pretty careful about what you let users delete, lest they delete functionality.  I&#8217;ve had too many users call me to say that &#8220;it stopped working&#8221; only to find out that they deleted a row(s) of dependent formulas.</li>
<li><span style="color: #3366ff;"><strong>Sort:</strong></span> very handy, and probably one of the biggest reasons why Microsoft added the increased Protection options.  Prior to this the only way to sort on a protected sheet was via VBA code.</li>
<li><span style="color: #3366ff;"><strong>Use AutoFilter:</strong></span> ditto.</li>
<li><strong><span style="color: #3366ff;">Use Pivot Table Reports:</span></strong>  unless you have some high-end users, this feature will probably be unnecessary.  And if you do have users savvy enough to be using Pivot Tables, you probably won&#8217;t want them to limit them with protection, unless it&#8217;s purely for data entry purposes to prevent accidents (which are all too common - I have had more than my share of experience accidentally deleting some essential cell(s) that drives a data series and had to redo my work).</li>
<li><strong><span style="color: #3366ff;">Edit Objects:</span></strong> probably not very necessary, unless you have a pretty object oriented worksheet/book (lots of buttons, logos, etc).</li>
<li><span style="color: #3366ff;"><strong>Edit Scenarios:</strong></span> this goes back to using Pivot Tables.  Unless you&#8217;ve got some high-end users you probably won&#8217;t need to worry about enabling this one.  You&#8217;ll know if you do. </li>
</ul>
<h2><span style="color: #3366ff;">The Next Step: Workbook Protection</span></h2>
<p>Unfortunately, worksheet protection won&#8217;t protect you from users deleting your well set up and protected worksheet, but workbook protection will.  No matter how much work you put into an individual or multiple worksheet(s), you&#8217;re going to run into an instance where someone deletes the entire worksheet.  In some cases that&#8217;s not too bad as you can just send them a new workbook, but sometimes, especially in collaborative workbooks, it can mean a lot of work to recreate what was lost, so you&#8217;re better off protecting yourself in the first place. </p>
<p>Workbook protection is easy to enable by going to Review&#8211;&gt;Protect Workbook (/tpw), where you&#8217;ll see the following options: </p>
<div id="attachment_83" class="wp-caption aligncenter" style="width: 346px"><img class="size-full wp-image-83" title="Protecting a Workbook" src="http://www.smittypro.com/Blog/wp-content/uploads/2009/04/protect-workbook.jpg" alt="Protecting a Workbook" width="336" height="154" /><p class="wp-caption-text">Protecting a Workbook</p></div>
<p style="TEXT-ALIGN: left"> You&#8217;ll want to check the Protect Structure and Windows option, after which you&#8217;ll get the following dialog box:</p>
<div class="mceTemp mceIEcenter" style="TEXT-ALIGN: left">
<div id="attachment_85" class="wp-caption aligncenter" style="width: 250px"><img class="size-full wp-image-85" title="workbook-options" src="http://www.smittypro.com/Blog/wp-content/uploads/2009/04/workbook-options.jpg" alt="Workbook Protection Options" width="240" height="178" /><p class="wp-caption-text">Workbook Protection Options</p></div>
<p><strong><span style="color: #3366ff;">Protecting for Structure:</span></strong> this is the default option, and it will primarily keep users from unhiding hidden sheets (like those that may contain Data Validation lists), actually hiding, moving or renaming worksheets, inserting new ones, or copying sheets to a new workbook (a note to this is that there&#8217;s nothing to keep users from e-mailing or copying the entire workbook itself).  There are some other options that will be disabled, but they are more for high-end users.  If you&#8217;re going to take this step, then I would also add a password, otherwise your workbook is essentially just a closed door with the door unlocked. </p>
<div class="mceTemp mceIEcenter" style="TEXT-ALIGN: left"><strong><span style="color: #3366ff;">Protecting for Windows:</span></strong> is not something I&#8217;ve ever found a need to do, but it will keep users from closing, or changing the posisiton or size of a window when it opens.   Again, use a password (and remember it!)</div>
<div class="mceTemp mceIEcenter" style="TEXT-ALIGN: left"> </div>
<div class="mceTemp mceIEcenter" style="TEXT-ALIGN: left"><span style="color: #3366ff;"><strong>Restrict Permissions:</strong></span> I doubt that this is someting that you&#8217;ll need to worry about unless you&#8217;re dealing with very sensitive data, in which case, Excel isn&#8217;t the distribution product for you becasue of security reasons, as noted previoulsly.  Excel&#8217;s Permission Management  deals with Microsoft&#8217;s Information Rights Management Service, which is essentially a certification program that authenticates workbooks on your end if you&#8217;re a receiver, and on the other end if you&#8217;re a distributor.  Right now it&#8217;s on a trial basis, and I havent tried it, so I can&#8217;t really speak to it.  I know that Microsoft puts a lot of effort into security, and if it&#8217;s free, then by all means give it a shot and see how it works. </div>
<h2 class="mceTemp mceIEcenter" style="text-align: left;"><span style="color: #3366ff;">File Protection Options</span> </h2>
<div class="mceTemp mceIEcenter" style="TEXT-ALIGN: left">There&#8217;s another step you can take with regard to protecting workbooks, although I rarely use it.  You can protect a workbook when it opens so that a user is asked for a password to open it, and also add a requirement if it&#8217;s Read Only (no changes can be made), or Read/Write (changes can be made).  To do this goto the Office button&#8211;&gt;Save As&#8211;&gt;Tools (/fa).  You&#8217;ll get the following dialog:</div>
<div class="mceTemp mceIEcenter" style="TEXT-ALIGN: left"> </div>
<div class="mceTemp mceIEcenter" style="TEXT-ALIGN: left">
<div class="mceTemp mceIEcenter">
<div class="mceTemp mceIEcenter">
<div id="attachment_92" class="wp-caption aligncenter" style="width: 442px"><img class="size-full wp-image-92" title="saveas-general" src="http://www.smittypro.com/Blog/wp-content/uploads/2009/04/saveas-general.jpg" alt="Save As General Options" width="432" height="373" /><p class="wp-caption-text">Save As General Options</p></div>
</div>
</div>
</div>
<div class="mceTemp mceIEcenter" style="TEXT-ALIGN: left">Now choose General Options from the list and you&#8217;ll see this:</div>
<div class="mceTemp mceIEcenter" style="TEXT-ALIGN: left"> </div>
<div class="mceTemp mceIEcenter" style="TEXT-ALIGN: left"> </div>
<div id="attachment_89" class="wp-caption aligncenter" style="width: 250px"><img class="size-full wp-image-89" title="saveas-options" src="http://www.smittypro.com/Blog/wp-content/uploads/2009/04/saveas-options.jpg" alt="General Save As Options" width="240" height="160" /><p class="wp-caption-text">General Save As Options</p></div>
<div class="mceTemp mceIEcenter"> </div>
<div class="mceTemp mceIEcenter" style="TEXT-ALIGN: left">The first option is to create a backup of the workbook, which will create a backup copy of the workbook in the same folder as the original workbook whenever it&#8217;s closed.   It will save with an .xlb file extension, so you can tell the difference, but in my experience this is an unnecessary feature given all of the great AutoRecovery work Microsoft has done and bundled with Office. </div>
<div class="mceTemp mceIEcenter" style="TEXT-ALIGN: left"> </div>
<div class="mceTemp mceIEcenter" style="TEXT-ALIGN: left">Next you have the option to set a password to either open or modify the workbook.   This password is much more secure than worksheet protection, but it too can be broken (again, not an issue for 99.9% of users, but something you should keep in mind if you have sneaky users). </div>
<div class="mceTemp mceIEcenter" style="TEXT-ALIGN: left"> </div>
<div class="mceTemp mceIEcenter" style="TEXT-ALIGN: left">Finally, you have the option to set the workbook to Read-Only, which means that users can view the workbook, but not make any changes to it.  If you&#8217;re going to be distributing reports for purely informational purposes, this may seem like a good idea, but you need to be aware that all of your formulas and hidden sheets will be included in the workbook, not only making them vulnerable to copying, but it also means that your file size is will not be compacted when you distribute it.  This can cause problems for slow e-mail systems, like Lotus Notes, where large files can cause problems with regards to on-time delivery.  If you are going to be distributing a workbook for such purposes, I&#8217;d highly recommend saving it in a PDF format, which Microsoft has included in the Excel 2007 Save As options.  It will create a condensed image file of your workbook that&#8217;s much easier to distribute.  If you need to share the workbook with other users, so they can interact with it and send you changes, then just go ahead and save/send as usual.</div>
<div class="mceTemp mceIEcenter" style="TEXT-ALIGN: left"> </div>
<div class="mceTemp mceIEcenter" style="TEXT-ALIGN: left">That&#8217;s about it for worksheet/workbook protection (other than what you can do with VBA, but I&#8217;m not there yet).  If there’s anything you think I forgot in this post, or if you have any questions, please don’t hesitate to ask.</div>
<div class="mceTemp mceIEcenter" style="TEXT-ALIGN: left"> </div>
<div class="mceTemp mceIEcenter" style="TEXT-ALIGN: left">Smitty</div>
<div class="mceTemp mceIEcenter" style="TEXT-ALIGN: left"> </div>
<p> </p></div>
<div class="mceTemp mceIEcenter"> </div>
]]></content:encoded>
			<wfw:commentRss>http://www.smittypro.com/Blog/?feed=rss2&amp;p=79</wfw:commentRss>
		</item>
		<item>
		<title>Ever respond to a SpamScam?</title>
		<link>http://www.smittypro.com/Blog/?p=73</link>
		<comments>http://www.smittypro.com/Blog/?p=73#comments</comments>
		<pubDate>Sat, 25 Apr 2009 00:07:19 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Personal]]></category>

		<guid isPermaLink="false">http://www.smittypro.com/Blog/?p=73</guid>
		<description><![CDATA[I was in a few recent discussions about how to deal with telemarketers (naturally I was amused having worked for a company that has telecenters), and stumbled upon a common theme: waste their time!  You know all those spam scams you get in your e-mail, like the famous Nigerian prince who wants to give you the [...]]]></description>
			<content:encoded><![CDATA[<p>I was in a few recent discussions about how to deal with telemarketers (naturally I was amused having worked for a company that has telecenters), and stumbled upon a common theme: waste their time!  You know all those spam scams you get in your e-mail, like the famous Nigerian prince who wants to give you the contents of the country&#8217;s coffers?  I received one today that was actually pretty well written so I decided to respond to it (on a Hotmail account of course). </p>
<div></div>
<div><span style="font-size: x-small;"></span></div>
<p><span style="font-size: x-small;"><span style="font-family: Calibri;"></p>
<p class="MsoPlainText" style="margin: 0in 0in 0pt;"><span style="font-family: Calibri; font-size: x-small;">&#8212;&#8211;Original Message&#8212;&#8211;<br />
From: Barrister John Williams [mailto:barrjohn@earthlink.net]<br />
Sent: Saturday, April 25, 2009 2:26 AM<br />
Subject: Barrister John Williams</span></p>
<p class="MsoPlainText" style="margin: 0in 0in 0pt;"><span style="font-family: Calibri; font-size: x-small;"> </span></p>
<p class="MsoPlainText" style="margin: 0in 0in 0pt;"><span style="font-size: x-small;"><span style="font-family: Calibri;">From The Desk Of Barrister John Williams</span></span></p>
<p class="MsoPlainText" style="margin: 0in 0in 0pt;"><span style="font-size: x-small;"><span style="font-family: Calibri;">John &amp; Associate Chambers</span></span></p>
<p class="MsoPlainText" style="margin: 0in 0in 0pt;"><span style="font-size: x-small;"><span style="font-family: Calibri;">37 Sathorn Tai Road, </span></span></p>
<p class="MsoPlainText" style="margin: 0in 0in 0pt;"><span style="font-size: x-small;"><span style="font-family: Calibri;">Bangkok Thailand </span></span></p>
<p class="MsoPlainText" style="margin: 0in 0in 0pt;"><span style="font-size: x-small;"><span style="font-family: Calibri;">Email: barrjohnwilliams_bangkok@yahoo.com.hk</span></span></p>
<p class="MsoPlainText" style="margin: 0in 0in 0pt;"><span style="font-family: Calibri; font-size: x-small;"> </span></p>
<p class="MsoPlainText" style="margin: 0in 0in 0pt;"><span style="font-family: Calibri; font-size: x-small;"> </span><span style="font-size: x-small;"><span style="font-family: Calibri;">Dear Sir/Madam,</span></span></p>
<p class="MsoPlainText" style="margin: 0in 0in 0pt;"><span style="font-family: Calibri; font-size: x-small;"> </span></p>
<p class="MsoPlainText" style="margin: 0in 0in 0pt;"><span style="font-size: x-small;"><span style="font-family: Calibri;">Please kindly accept my apology for sending unsolicited mail to you I believe you are a highly respected personality considering the fact that I sourced your profile from a human resource profile database on your country. Though, I do not know to what extent you are familiar with events.</span></span></p>
<p class="MsoPlainText" style="margin: 0in 0in 0pt;"><span style="font-family: Calibri; font-size: x-small;"> </span><span style="font-family: Calibri; font-size: x-small;"> </span></p>
<p class="MsoPlainText" style="margin: 0in 0in 0pt;"><span style="font-size: x-small;"><span style="font-family: Calibri;">I am Barrister John Williams, a Solicitor. I am the Personal Attorney to Mr.Steve Anderson, who used to work with Siamrak Company Limited. On the 21st of April 2003, his wife and their three children were involved in a car accident along Sukhumvit Express Road. </span></span></p>
<p class="MsoPlainText" style="margin: 0in 0in 0pt;"><span style="font-family: Calibri; font-size: x-small;"> </span></p>
<p class="MsoPlainText" style="margin: 0in 0in 0pt;"><span style="font-size: x-small;"><span style="font-family: Calibri;">Unfortunately, they all lost their lives in the event of the accident. Since then I have made several enquiries to your Embassy to locate any of my client&#8217;s relatives, this has also proved unsuccessful. After these several unsuccessful attempts, I decided to trace his relatives over the Internet to locate any member of his family but to no avail, hence, I contacted you to assist in repatriating the money left behind by my client in a Finance Company, Particularly, the Finance House where the deceased deposited the US$15 Million (Fifteen Million United States Dollars only).</span></span></p>
<p class="MsoPlainText" style="margin: 0in 0in 0pt;"><span style="font-family: Calibri; font-size: x-small;"> </span></p>
<p class="MsoPlainText" style="margin: 0in 0in 0pt;"><span style="font-size: x-small;"><span style="font-family: Calibri;">Consequently, this Finance House issued me a notice to provide the Next of Kin to claim the US$15 Million (Fifteen Million United States Dollars only) in their custody within the next ten official working days. Since I have been unsuccessful in locating the relatives for over 4 years now, I seek your consent to present you as the next of kin of the deceased to claim the fund as the Next of Kin to him so that the fund will be transferred to your account by the Finance House.</span></span></p>
<p class="MsoPlainText" style="margin: 0in 0in 0pt;"><span style="font-family: Calibri; font-size: x-small;"> </span></p>
<p class="MsoPlainText" style="margin: 0in 0in 0pt;"><span style="font-size: x-small;"><span style="font-family: Calibri;">Upon receipt of the fund, I will come over to your country to meet with you for the disbursement of the fund and then you and I will share the money in this order: 50% will be for me, 40% will be for you.While 10% is for execution of the fund incase of any expenses you encountered during the process of the fund into your account. I have all the necessary legal documents that can back our claim we will make with the Finance House.</span></span></p>
<p class="MsoPlainText" style="margin: 0in 0in 0pt;"><span style="font-family: Calibri; font-size: x-small;"> </span></p>
<p class="MsoPlainText" style="margin: 0in 0in 0pt;"><span style="font-size: x-small;"><span style="font-family: Calibri;">All I require is your honest co-operation to enable us seeing this deal through. I guarantee you that this will be executed under a legitimate arrangement that will protect you from any breach of the law. </span></span></p>
<p class="MsoPlainText" style="margin: 0in 0in 0pt;"><span style="font-family: Calibri; font-size: x-small;"> </span></p>
<p class="MsoPlainText" style="margin: 0in 0in 0pt;"><span style="font-size: x-small;"><span style="font-family: Calibri;">You are needed as a next of kin to inherit your brother left fund </span></span></p>
<p class="MsoPlainText" style="margin: 0in 0in 0pt;"><span style="font-family: Calibri; font-size: x-small;"> </span></p>
<p class="MsoPlainText" style="margin: 0in 0in 0pt;"><span style="font-size: x-small;"><span style="font-family: Calibri;">Best Regards . </span></span></p>
<p class="MsoPlainText" style="margin: 0in 0in 0pt;"><span style="font-size: x-small;"><span style="font-family: Calibri;">Barrister John Williams (Esq).</span></span></p>
<p class="MsoPlainText" style="margin: 0in 0in 0pt;"> </p>
<p class="MsoPlainText" style="margin: 0in 0in 0pt;"> </p>
<p class="MsoPlainText" style="margin: 0in 0in 0pt;"><span style="font-size: x-small;"><span style="font-family: Calibri;">&#8212;&#8211;My Response&#8212;&#8211;</span></span></p>
<p> </p>
<p> </p>
<p></span></span></p>
<p><span style="font-size: x-small;"><span style="font-family: Calibri;">Oh my god!</span></span></p>
<p class="MsoPlainText" style="margin: 0in 0in 0pt;"><span style="font-size: x-small;"><span style="font-family: Calibri;">Really, me?</span></span></p>
<p class="MsoPlainText" style="margin: 0in 0in 0pt;"><span style="font-family: Calibri; font-size: x-small;"> </span></p>
<p class="MsoPlainText" style="margin: 0in 0in 0pt;"><span style="font-size: x-small;"><span style="font-family: Calibri;">Never in all my days here in Pahrump, Nevada, did I think such a thing could happen to me!</span></span></p>
<p class="MsoPlainText" style="margin: 0in 0in 0pt;"><span style="font-family: Calibri; font-size: x-small;"> </span></p>
<p class="MsoPlainText" style="margin: 0in 0in 0pt;"><span style="font-size: x-small;"><span style="font-family: Calibri;">I would love to help you out, and Pahrump is lovely in July.<span style="mso-spacerun: yes;">  </span>We even have an airport, but I doubt you can get a direct flight from Bangcock, maybe Tulsa, but not Bangcock.</span></span></p>
<p class="MsoPlainText" style="margin: 0in 0in 0pt;"><span style="font-family: Calibri; font-size: x-small;"> </span></p>
<p class="MsoPlainText" style="margin: 0in 0in 0pt;"><span style="font-size: x-small;"><span style="font-family: Calibri;">Yew can stay with us if you want, provided yew don&#8217;t mind dogs (or kidz).</span></span></p>
<p class="MsoPlainText" style="margin: 0in 0in 0pt;"><span style="font-family: Calibri; font-size: x-small;"> </span></p>
<p class="MsoPlainText" style="margin: 0in 0in 0pt;"><span style="font-size: x-small;"><span style="font-family: Calibri;">I&#8217;d be happy to let yew present me as next of kin, as mine&#8217;s all ded, that&#8217;s why the dogs.<span style="mso-spacerun: yes;">  </span>They keep me compny.</span></span></p>
<p class="MsoPlainText" style="margin: 0in 0in 0pt;"><span style="font-family: Calibri; font-size: x-small;"> </span></p>
<p class="MsoPlainText" style="margin: 0in 0in 0pt;"><span style="font-size: x-small;"><span style="font-family: Calibri;">I&#8217;m honest and hard werkin, that is, since I got laid off from the gypsum mine, it&#8217;s used to make drywall, they&#8217;ve got that in Bancock don&#8217;t they?<span style="mso-spacerun: yes;">  </span>And I could use the money cuz of the mesotheliayomama I got down there.</span></span></p>
<p class="MsoPlainText" style="margin: 0in 0in 0pt;"><span style="font-family: Calibri; font-size: x-small;"> </span></p>
<p class="MsoPlainText" style="margin: 0in 0in 0pt;"><span style="font-size: x-small;"><span style="font-family: Calibri;">Yew just let me know.<span style="mso-spacerun: yes;">  </span>I&#8217;ll even have my cousing come pick you up at the airport, or we do have a Trailways bus stop.</span></span></p>
<p class="MsoPlainText" style="margin: 0in 0in 0pt;"><span style="font-family: Calibri; font-size: x-small;"> </span></p>
<p class="MsoPlainText" style="margin: 0in 0in 0pt;"><span style="font-size: x-small;"><span style="font-family: Calibri;">If yew don&#8217;t want to stay at the trailer wif us, I can talk to Johnny down at the motel and he&#8217;ll fix yew up good with a rrom.</span></span></p>
<p class="MsoPlainText" style="margin: 0in 0in 0pt;"><span style="font-family: Calibri; font-size: x-small;"> </span></p>
<p class="MsoPlainText" style="margin: 0in 0in 0pt;"><span style="font-size: x-small;"><span style="font-family: Calibri;">Looking forward to your visit, dumbass.</span></span></p>
<p class="MsoPlainText" style="margin: 0in 0in 0pt;"><span style="font-family: Calibri; font-size: x-small;"> </span></p>
<p class="MsoPlainText" style="margin: 0in 0in 0pt;"><span style="font-family: Calibri; font-size: x-small;">Of course, if this generates some interest, then you should feel free to respond to: Barrister John Williams [mailto:barrjohn@earthlink.net] personally.  I think he&#8217;d like that (whoever he may be)&#8230;Take care and Caveat Emptor goes both ways. <img src='http://www.smittypro.com/Blog/wp-includes/images/smilies/icon_wink.gif' alt=';)' class='wp-smiley' /> </span></p>
<p class="MsoPlainText" style="margin: 0in 0in 0pt;"> </p>
<p class="MsoPlainText" style="margin: 0in 0in 0pt;"> </p>
]]></content:encoded>
			<wfw:commentRss>http://www.smittypro.com/Blog/?feed=rss2&amp;p=73</wfw:commentRss>
		</item>
		<item>
		<title>Funny Comments - A Collection</title>
		<link>http://www.smittypro.com/Blog/?p=67</link>
		<comments>http://www.smittypro.com/Blog/?p=67#comments</comments>
		<pubDate>Sat, 18 Apr 2009 17:41:49 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Personal]]></category>

		<guid isPermaLink="false">http://www.smittypro.com/Blog/?p=67</guid>
		<description><![CDATA[Every once in a while you stumble across some real gems on message boards/forums and I figured I&#8217;d start a collection of some of the ones I&#8217;ve run across (note that I&#8217;m adding to this as they come in, from top to bottom&#8230;)
From Mr. Excel user Hermanito:

Real programmers don&#8217;t comment their code. If it was [...]]]></description>
			<content:encoded><![CDATA[<p>Every once in a while you stumble across some real gems on message boards/forums and I figured I&#8217;d start a collection of some of the ones I&#8217;ve run across (note that I&#8217;m adding to this as they come in, from top to bottom&#8230;)</p>
<p>From Mr. Excel user Hermanito:</p>
<ul>
<li><span style="color: #0000ff;">Real programmers don&#8217;t comment their code. If it was hard to write, it should be hard to understand and even harder to modify. (unknown source)</span></li>
<li><span style="color: #0000ff;">My crystal ball broke and my ouija-board is on back-order, so please explain your problem as clear as possible, I don&#8217;t want to have a seance with my ancestors to know what&#8217;s not working for you! </span></li>
</ul>
<p>Recently I was involved in a discussion where a poster wanted some help sorting some data, and was convinced that Excel 2007 doesn&#8217;t support sorting despite being given instruction on how to do it:</p>
<p><span style="color: #0000ff;">&#8220;Hi Smitty,<br />
Excel 2007 does not have ascending or descending order.&#8221;</span></p>
<p>Ummm, yes it does:</p>
<p><span style="color: #0000ff;">&#8220;Yes it does. It&#8217;s just cleverly hidden. You can use the keyboard shortcut&#8211;&gt; ALT+D+S+S or activate the Data tab, where you&#8217;ll find the sort options.&#8221;</span></p>
<p>Finally another poster put us out of our misery with this great response:</p>
<p><span style="color: #0000ff;">&#8220;You have two MVPs helping you, and other than turning your monitor upside down I doubt anyone can think of a quicker way.&#8221;</span></p>
<p>**********************<br />
And a classic regarding protecting your code:</p>
<p><span style="color: #0000ff;">&#8220;Beware though, that a user with a middling knowledge of VBA will be able to get to your code. Personally I don&#8217;t have to worry, as my users are complete nincompoops&#8230;&#8221;</span></p>
<p><span style="color: #000000;">*************************</span></p>
<p><span style="color: #000000;">Term of the Day: SPREADSHITS</span></p>
<p><span style="color: #000000;">We&#8217;ve all seen some absolutely atrocious, poorly designed and less than functional spreadsheet that someone&#8217;s developed.  I often wonder why people who have no idea of how a good spreadsheet should be designed are given computers in the first place (let alone a driver&#8217;s license), but they&#8217;re out there, and can generally be found in almost any office.</span></p>
<p><span style="color: #000000;">Based on having to deal with a series of non-functional, poorly designed Excel workbooks distributed by none other than a division president (a Finance guy no less) and not having the ability to correct them let me to coin the appropro term &#8220;Spreadshit&#8221;.</span></p>
<p><span style="color: #000000;">If you can&#8217;t fix &#8216;em, at least you can make fun of  &#8216;em!</span></p>
]]></content:encoded>
			<wfw:commentRss>http://www.smittypro.com/Blog/?feed=rss2&amp;p=67</wfw:commentRss>
		</item>
		<item>
		<title></title>
		<link>http://www.smittypro.com/Blog/?p=63</link>
		<comments>http://www.smittypro.com/Blog/?p=63#comments</comments>
		<pubDate>Fri, 17 Apr 2009 01:42:42 +0000</pubDate>
		<dc:creator>admin</dc:creator>
		
		<category><![CDATA[Business Development]]></category>

		<guid isPermaLink="false">http://www.smittypro.com/Blog/?p=63</guid>
		<description><![CDATA[7 Surefire Ways to Guarantee Business Failure - A small list of the things you can do to ensure you go out of business.]]></description>
			<content:encoded><![CDATA[<p><span style="font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; font-size: 11pt; mso-ascii-theme-font: minor-latin; mso-fareast-font-family: Calibri; mso-fareast-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: 'Times New Roman'; mso-bidi-theme-font: minor-bidi; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;"></p>
<p class="MsoNormal" style="text-align: center; margin: 0in 0in 0pt;" align="center"><span style="font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; font-size: 14pt; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: Arial;">7 Surefire Ways to Guarantee Business Failure</span></p>
<p class="MsoNormal" style="text-align: center; margin: 0in 0in 0pt;" align="center"><span style="font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; font-size: 14pt; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: Arial;">(A Flippant Guide to Driving a Business Out of It)</span></p>
<p class="MsoNormal" style="margin: 0in 0in 0pt;"><span style="font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; font-size: 10pt; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: Arial;"> </span></p>
<p class="MsoNormal" style="text-indent: -0.25in; margin: 0in 0in 12pt 0.5in; mso-list: l0 level1 lfo1; tab-stops: list .5in;"><span style="font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; font-size: 10pt; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;"><span style="mso-list: Ignore;">1)<span style="font: 7pt &quot;Times New Roman&quot;;">       </span></span></span><span style="font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; font-size: 10pt; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: Arial;">Revenue is #1</span></p>
<p class="MsoNormal" style="text-indent: -0.25in; margin: 0in 0in 12pt 1in; mso-list: l0 level2 lfo1; tab-stops: list 1.0in;"><span style="font-family: Symbol; font-size: 10pt; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7pt &quot;Times New Roman&quot;;">         </span></span></span><span style="font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; font-size: 10pt; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: Arial;">It’s over once the sale is made! That’s right, revenue is king and sales people and their managers are driven by sales VOLUME, not quality or service. <span style="mso-spacerun: yes;"> </span>So SELL, SELL, SELL! <span style="mso-spacerun: yes;"> </span>As I saw in one recent company e-mail: “We need the revenue, baby! <span style="mso-spacerun: yes;"> </span>Don’t worry about customer service!<span style="mso-spacerun: yes;">  </span>We can’t afford customer service without revenue!”<span style="mso-spacerun: yes;">  </span>All you need to remember is: “You can sell ANYTHING once!”<span style="mso-spacerun: yes;">  </span>When you master that simple concept you pretty much have the entire sales game captured.</span></p>
<p class="MsoNormal" style="text-indent: -0.25in; margin: 0in 0in 12pt 0.5in; mso-list: l0 level1 lfo1; tab-stops: list .5in;"><span style="font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; font-size: 10pt; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;"><span style="mso-list: Ignore;">2)<span style="font: 7pt &quot;Times New Roman&quot;;">       </span></span></span><span style="font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; font-size: 10pt; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: Arial;">Customer Service is #2 (pardon the pun)</span></p>
<p class="MsoNormal" style="text-indent: -0.25in; margin: 0in 0in 12pt 1in; mso-list: l0 level2 lfo1; tab-stops: list 1.0in;"><span style="font-family: Symbol; font-size: 10pt; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7pt &quot;Times New Roman&quot;;">         </span></span></span><span style="font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; font-size: 10pt; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: Arial;">When you’re the big gorilla you don’t need to worry about customer service.<span style="mso-spacerun: yes;">  </span>As long as REVENUE is pouring in and customers are coming to you there’s no need to worry about it.<span style="mso-spacerun: yes;">  </span>Those problems tend to take care of themselves, and when customers go elsewhere you’re doing your competitors a favor by throwing them the scraps that keep them in business.</span></p>
<p class="MsoNormal" style="text-indent: -0.25in; margin: 0in 0in 12pt 1in; mso-list: l0 level2 lfo1; tab-stops: list 1.0in;"><span style="font-family: Symbol; font-size: 10pt; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7pt &quot;Times New Roman&quot;;">         </span></span></span><span style="font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; font-size: 10pt; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: Arial;">Never finish a job on the first day when you can easily finish it tomorrow!<span style="mso-spacerun: yes;">  </span>Your guys will thank you for being able to go home early, and customers want to see that you’re thorough!<span style="mso-spacerun: yes;">  </span>They don’t mind taking time out of their day, in fact it gets them out of work, so you’re doing them a favor by stalling!<span style="mso-spacerun: yes;">  </span>You can even make yourself look like a star by not checking your orders and then explaining the extraordinary lengths you’ll need to go to fix the “supplier’s” mistake (even if it’s yours).<span style="mso-spacerun: yes;">  </span></span></p>
<p class="MsoNormal" style="text-indent: -0.25in; margin: 0in 0in 12pt 1in; mso-list: l0 level2 lfo1; tab-stops: list 1.0in;"><span style="font-family: Symbol; font-size: 10pt; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7pt &quot;Times New Roman&quot;;">         </span></span></span><span style="font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; font-size: 10pt; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: Arial;">Always give yourself room to hold someone else accountable.<span style="mso-spacerun: yes;">  </span>In fact, that’s one of the first rules of sales!</span></p>
<p class="MsoNormal" style="text-indent: -0.25in; margin: 0in 0in 12pt 1in; mso-list: l0 level2 lfo1; tab-stops: list 1.0in;"><span style="font-family: Symbol; font-size: 10pt; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7pt &quot;Times New Roman&quot;;">         </span></span></span><span style="font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; font-size: 10pt; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: Arial;">Always make sure to take your personal life to work with you.<span style="mso-spacerun: yes;">  </span>Think about how much better you can make your customers feel when they realize their life is so much better than yours!<span style="mso-spacerun: yes;">  </span>Make sure to talk about personal issues (I find rashes to be a hit), how dissatisfied you are with your job and your company, and how Enron was so much better.<span style="mso-spacerun: yes;">  </span></span></p>
<p class="MsoNormal" style="text-indent: -0.25in; margin: 0in 0in 12pt 1in; mso-list: l0 level2 lfo1; tab-stops: list 1.0in;"><span style="font-family: Symbol; font-size: 10pt; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7pt &quot;Times New Roman&quot;;">         </span></span></span><span style="font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; font-size: 10pt; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: Arial;">Remember that the Better Business Bureau is irrelevant.<span style="mso-spacerun: yes;">  </span>In fact they’re really hard to work with, so it’s fun to obfuscate who you are to make them work harder (after all, it’s your hard earned REVENUE that funds them).<span style="mso-spacerun: yes;">  </span>First off, make sure that some random, powerless employee like Timmy (IT/CEO) is listed as the primary contact for all BBB documentation.<span style="mso-spacerun: yes;">  </span>This makes it harder to get to you and gives you more time to generate REVENUE, rather than dealing with them.<span style="mso-spacerun: yes;">  </span>Second, don’t answer customer complaints until you’ve been sufficiently lowered to a D or F rating.<span style="mso-spacerun: yes;">  </span>When you get to that point, you’ve done your job, because you then don’t have to deal with those customers (who were probably deadbeats anyway).<span style="mso-spacerun: yes;">  </span>No one likes to deal with dissatisfied customers, so have a “why bother” attitude, it really works!<span style="mso-spacerun: yes;">  </span>This also serves as sales training, as it helps your sales reps learn to overcome objections.</span></p>
<p class="MsoNormal" style="text-indent: -0.25in; margin: 0in 0in 12pt 0.5in; mso-list: l0 level1 lfo1; tab-stops: list .5in;"><span style="font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; font-size: 10pt; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;"><span style="mso-list: Ignore;">3)<span style="font: 7pt &quot;Times New Roman&quot;;">       </span></span></span><span style="font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; font-size: 10pt; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: Arial;">Communication is overrated!</span></p>
<p class="MsoNormal" style="text-indent: -0.25in; margin: 0in 0in 12pt 1in; mso-list: l0 level2 lfo1; tab-stops: list 1.0in;"><span style="font-family: Symbol; font-size: 10pt; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7pt &quot;Times New Roman&quot;;">         </span></span></span><span style="font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; font-size: 10pt; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: Arial;">Don’t answer the phone, but make customers go through your “automated” system, defaulting to Spanish, forcing them to press 1 for English just to show that they’re serious (and that they got the right number in the first place!)<span style="mso-spacerun: yes;">  </span>Also note that you should keep it entertaining, like not changing your Christmas holiday notice until let’s say July.</span></p>
<p class="MsoNormal" style="text-indent: -0.25in; margin: 0in 0in 12pt 1in; mso-list: l0 level2 lfo1; tab-stops: list 1.0in;"><span style="font-family: Symbol; font-size: 10pt; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7pt &quot;Times New Roman&quot;;">         </span></span></span><span style="font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; font-size: 10pt; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: Arial;">At all costs, don’t let customers know when you’re coming for an appointment.<span style="mso-spacerun: yes;">  </span>You should give them the ubiquitous 9-12/1-4 window like the cable guy, make sure you’re late and don’t give them a call to let them know that you’re on the way or won’t show up at all.<span style="mso-spacerun: yes;">  </span>You have an entire industry reputation to protect (think of the millions of contractors and cable guys you’ll be putting in jeopardy if you don’t).<span style="mso-spacerun: yes;">  </span>Plus, everyone loves a good surprise, so it’s all the better when you show up randomly!</span></p>
<p class="MsoNormal" style="text-indent: -0.25in; margin: 0in 0in 12pt 1in; mso-list: l0 level2 lfo1; tab-stops: list 1.0in;"><span style="font-family: Symbol; font-size: 10pt; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7pt &quot;Times New Roman&quot;;">         </span></span></span><span style="font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; font-size: 10pt; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: Arial;">Always make sure to let employees (especially top company staffers) use their personal gmail, hotmail, yahoo, etc. e-mail accounts for company business instead of a standard company address.<span style="mso-spacerun: yes;">  </span>Seriously, how much more exciting would it be to get that corporate proposal for your nuclear reactor parts from </span><a href="mailto:spicyhotmama666@hotmail.com"><span style="font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; font-size: 10pt; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: Arial;"><span style="color: #3366ff;"><em>spicyhotmama666@hotmail.com</em></span></span></a><span style="font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; font-size: 10pt; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: Arial;"> versus <em><span style="color: #3366ff;"><span style="text-decoration: underline;">HildaRabinowitcz@AcmeNukeParts.com</span></span></em>?<span style="mso-spacerun: yes;">  </span>This has the added benefit of keeping Timmy busy because otherwise he’d probably be hitting on the cute sales reps, and that keeps them from generating REVENUE.</span></p>
<p class="MsoNormal" style="text-indent: -0.25in; margin: 0in 0in 12pt 1in; mso-list: l0 level2 lfo1; tab-stops: list 1.0in;"><span style="font-family: Symbol; font-size: 10pt; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7pt &quot;Times New Roman&quot;;">         </span></span></span><span style="font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; font-size: 10pt; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: Arial;">If you do use a standard company e-mail client, make sure to maintain the excitement by not enforcing a standardized naming convention (see Systems).<span style="mso-spacerun: yes;">  </span>I once got locked out of a Fortune 500 e-mail system for several weeks (and had to use a gmail account), because there were two “csmith@company.com” in the system and they couldn’t figure out how to resolve it.<span style="mso-spacerun: yes;">  </span>It was actually quite entertaining and led me to find some creative uses for my time, which is important; you want your employees to be creative (hence this article).</span></p>
<p class="MsoNormal" style="text-indent: -0.25in; margin: 0in 0in 12pt 1in; mso-list: l0 level2 lfo1; tab-stops: list 1.0in;"><span style="font-family: Symbol; font-size: 10pt; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7pt &quot;Times New Roman&quot;;">         </span></span></span><span style="font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; font-size: 10pt; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: Arial;">Management meetings are key to a successful business, so make sure that you have a lot of them.<span style="mso-spacerun: yes;">  </span>Even better, make sure that no less than 50% of the people in the room only speak another random language (at random times with each other to add to the excitement).<span style="mso-spacerun: yes;">  </span>I’ve found that Polish works well (Spanish is too passé).<span style="mso-spacerun: yes;">  </span>You’re helping your managers learn another language and they can add “learned 17 Polish curse words” to their resumes.<span style="mso-spacerun: yes;">  </span>Note that in said management meetings you should make sure to have lavish lunches, so you can take the scraps down to the production troops.<span style="mso-spacerun: yes;">  </span>They like that.<span style="mso-spacerun: yes;">  </span></span></p>
<p class="MsoNormal" style="text-indent: -0.25in; margin: 0in 0in 12pt 1in; mso-list: l0 level2 lfo1; tab-stops: list 1.0in;"><span style="font-family: Symbol; font-size: 10pt; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7pt &quot;Times New Roman&quot;;">         </span></span></span><span style="font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; font-size: 10pt; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: Arial;">If you can ‘t get everyone together in one room, then make sure to use a conference call and remind everyone to not use the MUTE button, just so you can hear errant comments about you (how can you work on morale if you don’t know what “THEY’RE” saying?), and those lavish lunches being eaten.<span style="mso-spacerun: yes;">  </span>The added benefit to conference calls is that you can add an element of surprise, so that most of the meeting attendees are in one conference room at the headquarters in LA, but the guys in Nome and Fargo have to call in and wonder what’s going on without them being there.<span style="mso-spacerun: yes;">  </span></span></p>
<p class="MsoNormal" style="text-indent: -0.25in; margin: 0in 0in 12pt 1in; mso-list: l0 level2 lfo1; tab-stops: list 1.0in;"><span style="font-family: Symbol; font-size: 10pt; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7pt &quot;Times New Roman&quot;;">         </span></span></span><span style="font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; font-size: 10pt; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: Arial;">Make sure not to use a real-time presentation application that everyone can see at once, like Windows LiveMeeting, WebEx, etc., but instead opt to send everyone a 95+ megabyte PowerPoint presentation (obviously not turned into an automatic PowerPoint slide show) and say “Now if everyone can move to slide 13…”, as you want to move forward.<span style="mso-spacerun: yes;">  </span>Better yet, just so everyone can stay on track, be sure to use an entirely black background and have all executives print out copies of the presentation beforehand (it’s preferable if they also have inkjet printers - You need to keep your purchasing department busy buying ink and toner, and that keeps your office supply company in business – see how this is all connected?)</span></p>
<p class="MsoNormal" style="text-indent: -0.25in; margin: 0in 0in 12pt 1in; mso-list: l0 level2 lfo1; tab-stops: list 1.0in;"><span style="font-family: Symbol; font-size: 10pt; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7pt &quot;Times New Roman&quot;;">         </span></span></span><span style="font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; font-size: 10pt; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: Arial;">Everyone’s got a website.<span style="mso-spacerun: yes;">  </span>So do yourself a favor and stand out by not having one (the Internet’s overrated and it’s run out anyway: <span style="color: #3366ff;"><span style="text-decoration: underline;"><em>http://www.endoftheinternet.com</em></span></span>).<span style="mso-spacerun: yes;">  </span>If you do decide to have a website, make sure your 14 year-old nephew creates you a GeoCities page.<span style="mso-spacerun: yes;">  </span>It is critical to have him bury your contact information under so many layers that the only way you can find it is with Google (if you’re lucky).<span style="mso-spacerun: yes;">  </span>You’ll pay way too much to have a reputable company do it for you, and no one knows your business like your nephew.</span></p>
<p class="MsoNormal" style="text-indent: -0.25in; margin: 0in 0in 12pt 0.5in; mso-list: l0 level1 lfo1; tab-stops: list .5in;"><span style="font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; font-size: 10pt; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;"><span style="mso-list: Ignore;">4)<span style="font: 7pt &quot;Times New Roman&quot;;">       </span></span></span><span style="font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; font-size: 10pt; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: Arial;">Warranties &amp; Contracts</span></p>
<p class="MsoNormal" style="text-indent: -0.25in; margin: 0in 0in 12pt 1in; mso-list: l0 level2 lfo1; tab-stops: list 1.0in;"><span style="font-family: Symbol; font-size: 10pt; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7pt &quot;Times New Roman&quot;;">         </span></span></span><span style="font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; font-size: 10pt; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: Arial;">We all know that warranties are just nifty sales tools that don’t really need to be honored.<span style="mso-spacerun: yes;">  </span>How many times have you taken your warranty paperwork and just stuffed it in your junk drawer never to be seen again amidst the miscellaneous screws, double-sided tape and other crap?<span style="mso-spacerun: yes;">  </span>See, you’ll never use it, so why plan on accruing revenue to account for a certain warranty refund percentage?<span style="mso-spacerun: yes;">  </span>You’d be better off putting those reserves toward bonuses (yours).<span style="mso-spacerun: yes;">  </span></span></p>
<p class="MsoNormal" style="text-indent: -0.25in; margin: 0in 0in 12pt 1in; mso-list: l0 level2 lfo1; tab-stops: list 1.0in;"><span style="font-family: Symbol; font-size: 10pt; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7pt &quot;Times New Roman&quot;;">         </span></span></span><span style="font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; font-size: 10pt; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: Arial;">As for contracts, they’re really just ways to lock customers into your product or service (another nifty sales tool for your arsenal).<span style="mso-spacerun: yes;">  </span>Once you’ve got ‘em never let a customer out of a contract, even if you can’t deliver the product.<span style="mso-spacerun: yes;">  </span>(See #1 – It’s all about the REVENUE baby!)<span style="mso-spacerun: yes;">  </span>And if you do let them out for whatever reason, make sure to short-rate ‘em.<span style="mso-spacerun: yes;">  </span>Personally, I like the “but I’m going out of business” explanation; they all say that.<span style="mso-spacerun: yes;">  </span></span></p>
<p class="MsoNormal" style="text-indent: -0.25in; margin: 0in 0in 12pt 1in; mso-list: l0 level2 lfo1; tab-stops: list 1.0in;"><span style="font-family: Symbol; font-size: 10pt; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7pt &quot;Times New Roman&quot;;">         </span></span></span><span style="font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; font-size: 10pt; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: Arial;">You have to be tough on collections in order to give your contracts some teeth: an 82 year-old deaf widow can’t generate nearly enough negative press with “7 On Your Side” to justify not collecting the $782 dollars she owes for your service!<span style="mso-spacerun: yes;">  </span>Hey, she’s got her husband’s pension and Social Security and you need to generate REVENUE (more important is that chargeback you want to avoid!)<span style="mso-spacerun: yes;">  </span></span></p>
<p class="MsoNormal" style="text-indent: -0.25in; margin: 0in 0in 12pt 1in; mso-list: l0 level2 lfo1; tab-stops: list 1.0in;"><span style="font-family: Symbol; font-size: 10pt; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7pt &quot;Times New Roman&quot;;">         </span></span></span><span style="font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; font-size: 10pt; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: Arial;">Now here’s a here’s a tried and true method for taking care of warranty/service calls:</span></p>
<p class="MsoNormal" style="margin: 0in 0in 12pt 1.25in;"><span style="font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; font-size: 10pt; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: Arial;">“Bob’s Fly-by-Night Plumbing and Roofing…”<span style="mso-spacerun: yes;">  </span></span></p>
<p class="MsoNormal" style="margin: 0in 0in 12pt 1.25in;"><span style="font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; font-size: 10pt; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: Arial;">“Hi, I’d like to call for warranty service.”<span style="mso-spacerun: yes;">  </span></span></p>
<p class="MsoNormal" style="margin: 0in 0in 12pt 1.25in;"><span style="font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; font-size: 10pt; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: Arial;">“Can you give me your customer number?”</span></p>
<p class="MsoNormal" style="margin: 0in 0in 12pt 1.25in;"><span style="font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; font-size: 10pt; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: Arial;">“It’s 1234567.”</span></p>
<p class="MsoNormal" style="margin: 0in 0in 12pt 1.25in;"><span style="font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; font-size: 10pt; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: Arial;">“Yes, Mr. Truby, I see you bought your fulcrumfulminator from Bob’s Fly-by- Night <strong style="mso-bidi-font-weight: normal;"><em style="mso-bidi-font-style: normal;">Plumbing</em></strong>.<span style="mso-spacerun: yes;">  </span>They’re out of business, so we can’t honor your warranty.”</span></p>
<p class="MsoNormal" style="margin: 0in 0in 12pt 1.25in;"><span style="font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; font-size: 10pt; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: Arial;">“But your name’s the same!?”</span></p>
<p class="MsoNormal" style="margin: 0in 0in 12pt 1.25in;"><span style="font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; font-size: 10pt; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: Arial;">“No it’s not, and we even have a new business license number to prove it.<span style="mso-spacerun: yes;">  </span>Now, can I interest you in a new roof?<span style="mso-spacerun: yes;">  </span>We have the best warranty on the market.”</span></p>
<p class="MsoNormal" style="text-indent: -0.25in; margin: 0in 0in 12pt 0.5in; mso-list: l0 level1 lfo1; tab-stops: list .5in;"><span style="font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; font-size: 10pt; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;"><span style="mso-list: Ignore;">5)<span style="font: 7pt &quot;Times New Roman&quot;;">       </span></span></span><span style="font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; font-size: 10pt; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: Arial;">Don’t pay your bills on time</span></p>
<p class="MsoNormal" style="text-indent: -0.25in; margin: 0in 0in 12pt 1in; mso-list: l0 level2 lfo1; tab-stops: list 1.0in;"><span style="font-family: Symbol; font-size: 10pt; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7pt &quot;Times New Roman&quot;;">         </span></span></span><span style="font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; font-size: 10pt; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: Arial;">On-time payment is a silly notion; the concept of float is a fundamental business precept, and in this age of electronic payments, you need to try to keep that in play.<span style="mso-spacerun: yes;">  </span>So by all means issue checks drawn on your Grand Cayman account(s), and if possible have your accountant (in Grand Cayman) issue and mail your checks for you.<span style="mso-spacerun: yes;">  </span>That way you get a few extra weeks between the time the check’s mailed to when it’s received, deposited and (possibly) clears.<span style="mso-spacerun: yes;">  </span>This should give you ample time to sell more (REVENUE) and move funds between your accounts, so you can balance your elaborate Ponzi scheme.<span style="mso-spacerun: yes;">  </span>If you play your cards right Net-120+ is the new Net-30!</span></p>
<p class="MsoNormal" style="text-indent: -0.25in; margin: 0in 0in 12pt 1in; mso-list: l0 level2 lfo1; tab-stops: list 1.0in;"><span style="font-family: Symbol; font-size: 10pt; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7pt &quot;Times New Roman&quot;;">         </span></span></span><span style="font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; font-size: 10pt; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: Arial;">An alternative to paying your vendors is bankruptcy.<span style="mso-spacerun: yes;">  </span>Just get your attorney (also in Grand Cayman) to file the paperwork for you and the next (after the appropriate filing period) day you can start over.<span style="mso-spacerun: yes;">  </span>Granted, you’ll need to have someone else establish new vendor relationships for you, but that should be easy, because your “old” vendors are going to be anxious to make up the REVENUE that they just lost from YOU.<span style="mso-spacerun: yes;">  </span>So it’s really OK, because you are keeping your vendors in business and giving their employees what they need (REVENUE = EMPLOYMENT).<span style="mso-spacerun: yes;">  </span>It’s a joyous circle if you think about it.<span style="mso-spacerun: yes;">  </span>Really.<span style="mso-spacerun: yes;">  </span>It’s also a good opportunity for Timmy to get some diversification and career advancement, as you can tell him he can represent himself as CEO (he’ll really like the new business cards too…)</span></p>
<p class="MsoNormal" style="text-indent: -0.25in; margin: 0in 0in 12pt 0.5in; mso-list: l0 level1 lfo1; tab-stops: list .5in;"><span style="font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; font-size: 10pt; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;"><span style="mso-list: Ignore;">6)<span style="font: 7pt &quot;Times New Roman&quot;;">       </span></span></span><span style="font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; font-size: 10pt; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: Arial;">Employees</span></p>
<p class="MsoNormal" style="text-indent: -0.25in; margin: 0in 0in 12pt 1in; mso-list: l0 level2 lfo1; tab-stops: list 1.0in;"><span style="font-family: Symbol; font-size: 10pt; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7pt &quot;Times New Roman&quot;;">         </span></span></span><span style="font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; font-size: 10pt; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: Arial;">Never hire employees who might have the skill or capacity to someday succeed you.<span style="mso-spacerun: yes;">  </span>This way you can make sure your job is secure and simply blame them for lack of performance when you’re forced to let go of them.<span style="mso-spacerun: yes;">  </span>But don’t feel bad, if you listen to your HR department (which is a MUST), even in an At-Will state, you can keep them around for months, if not years, with a series of meaningless performance action plans.<span style="mso-spacerun: yes;">  </span>This also serves the added benefit of making you look busy, and therefore indispensable (it’s amazing how useless paperwork can validate your existence, so make sure to do as much as you can!)</span></p>
<p class="MsoNormal" style="text-indent: -0.25in; margin: 0in 0in 12pt 1in; mso-list: l0 level2 lfo1; tab-stops: list 1.0in;"><span style="font-family: Symbol; font-size: 10pt; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7pt &quot;Times New Roman&quot;;">         </span></span></span><span style="font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; font-size: 10pt; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: Arial;">For Sales or Executive positions make sure to rely on pre-employment tests like REID or MMPI to fully evaluate potential employees, and be sure that those tests are administered by qualified HR personnel.<span style="mso-spacerun: yes;">  </span>HR has never been wrong in potential employee evaluations.<span style="mso-spacerun: yes;">  </span>There has never been a good employee (especially in SALES) who failed one of those tests, and you need to rely on HR vs. your gut instinct.<span style="mso-spacerun: yes;">  </span>They’re professionals, so don’t question their judgment.<span style="mso-spacerun: yes;">  </span></span></p>
<p class="MsoNormal" style="text-indent: -0.25in; margin: 0in 0in 12pt 1in; mso-list: l0 level2 lfo1; tab-stops: list 1.0in;"><span style="font-family: Symbol; font-size: 10pt; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7pt &quot;Times New Roman&quot;;">         </span></span></span><span style="font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; font-size: 10pt; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: Arial;">Nothing builds employee satisfaction and morale better than not paying your employees on time.<span style="mso-spacerun: yes;">  </span>Better yet, be sure to bounce payroll checks and not issue timely replacements.<span style="mso-spacerun: yes;">  </span>Consider it motivation at a time when so many feel entitled to a job and are looking for work.<span style="mso-spacerun: yes;">  </span>Make them really work for it (not even unemployment comes on time).<span style="mso-spacerun: yes;">  </span>And do not hire a payroll management service like ADP or offer direct deposit.<span style="mso-spacerun: yes;">  </span>You want your employees to get out of the office more for their own well being (see Benefits below).<span style="mso-spacerun: yes;">  </span>Going to the bank to deposit their checks does that and it also gives them time to interact with other bank patrons, who might need your service (REVENUE).<span style="mso-spacerun: yes;">  </span>In addition, do you really want to give an outside firm access to your employees’ confidential information (Social Security #’s, Addresses, etc)?<span style="mso-spacerun: yes;">  </span>I don’t think so, keeping it in house keeps them safe.</span></p>
<p class="MsoNormal" style="text-indent: -0.25in; margin: 0in 0in 12pt 1in; mso-list: l0 level2 lfo1; tab-stops: list 1.0in;"><span style="font-family: Symbol; font-size: 10pt; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7pt &quot;Times New Roman&quot;;">         </span></span></span><span style="font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; font-size: 10pt; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: Arial;">The same goes for benefits.<span style="mso-spacerun: yes;">  </span>You can instill healthy living habits in employees by simply not offering healthcare benefits.<span style="mso-spacerun: yes;">  </span>Those savings go immediately to the bottom line, and if you’re lucky, you’ll get a bonus for that new “employee first” initiative.<span style="mso-spacerun: yes;">  </span>In addition, with the market as unstable as it is, you can make a good point for eliminating 401(k) and Employee Stock Purchase Programs.<span style="mso-spacerun: yes;">  </span>Look at what happened to Enron employees; they lost their entire savings when Enron went down.<span style="mso-spacerun: yes;">  </span>You’re saving your employees from potential financial ruin!<span style="mso-spacerun: yes;">  </span>Plus, if you force them to exercise economic restraint at home think about how much more they’ll sell (REVENUE)!<span style="mso-spacerun: yes;">  </span>Even better, just 1099 your “employees”, that way you empower them to take personal responsibility for paying their taxes and benefits.<span style="mso-spacerun: yes;">  </span></span></p>
<p class="MsoNormal" style="text-indent: -0.25in; margin: 0in 0in 12pt 1in; mso-list: l0 level2 lfo1; tab-stops: list 1.0in;"><span style="font-family: Symbol; font-size: 10pt; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7pt &quot;Times New Roman&quot;;">         </span></span></span><span style="font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; font-size: 10pt; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: Arial;">Mentoring and career pathing programs are huge (if you’re from Boston that’s “uuge”) in today’s business, so you’ll want to find the best “Management Mentor” from some highly accredited university, like Southwest Toledo State, and pay him/her at least <span style="mso-spacerun: yes;"> </span>$200,000 over a 2-year period to develop a mentor program for your most promising executives.<span style="mso-spacerun: yes;">  </span>Then in order for them to take full advantage of that knowledge, reorganize your organization, eliminating their career path and/or positions.<span style="mso-spacerun: yes;">  </span>That way you force them to grow, just like you would want for a child, and you have the benefit of telling the board that you just saved untold millions in salary (and management consultants), and justify your bonus.<span style="mso-spacerun: yes;">  </span>Plus this leaves you much closer to your customers, which is a benefit if you have an accounting background, because you can sell and collect at the same time.</span></p>
<p class="MsoNormal" style="text-indent: -0.25in; margin: 0in 0in 12pt 0.5in; mso-list: l0 level1 lfo1; tab-stops: list .5in;"><span style="font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; font-size: 10pt; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;"><span style="mso-list: Ignore;">7)<span style="font: 7pt &quot;Times New Roman&quot;;">       </span></span></span><span style="font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; font-size: 10pt; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: Arial;">Internal Systems</span></p>
<p class="MsoNormal" style="text-indent: -0.25in; margin: 0in 0in 12pt 1in; mso-list: l0 level2 lfo1; tab-stops: list 1.0in;"><span style="font-family: Symbol; font-size: 10pt; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7pt &quot;Times New Roman&quot;;">         </span></span></span><span style="font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; font-size: 10pt; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: Arial;">Many well known shell companies are making a killing out of selling services and software, so always make sure to not outsource work that you can do a perfectly good job of screwing up in-house.<span style="mso-spacerun: yes;">  </span>Ten years and $30 million dollars to develop a consolidated order entry system is probably a drop in the bucket compared to what Microsoft or IBM could do for you in a few months.<span style="mso-spacerun: yes;">  </span>Plus, you need to keep those internal developers employed so you can demand MORE REVENUE from those hacks over in Sales!</span></p>
<p class="MsoNormal" style="text-indent: -0.25in; margin: 0in 0in 12pt 1in; mso-list: l0 level2 lfo1; tab-stops: list 1.0in;"><span style="font-family: Symbol; font-size: 10pt; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7pt &quot;Times New Roman&quot;;">         </span></span></span><span style="font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; font-size: 10pt; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: Arial;">Make sure that all internal applications are built by the same internal developers without regard to what end-users need.<span style="mso-spacerun: yes;">  </span>After all they’re the experts, not you.<span style="mso-spacerun: yes;">  </span>They know what you need, and you need to let them do their jobs and give it to you (sounds like HR doesn’t it?)<span style="mso-spacerun: yes;">  </span>Believe me, when a systems guy says “it can’t do that”, they know, they’ve been out there and seen what you need.<span style="mso-spacerun: yes;">  </span>You just need to live with it.<span style="mso-spacerun: yes;">  </span></span></p>
<p class="MsoNormal" style="text-indent: -0.25in; margin: 0in 0in 12pt 1in; mso-list: l0 level2 lfo1; tab-stops: list 1.0in;"><span style="font-family: Symbol; font-size: 10pt; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7pt &quot;Times New Roman&quot;;">         </span></span></span><span style="font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; font-size: 10pt; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: Arial;">Never, ever, put standard naming conventions in place for things like company e-mail or the master customer database(s).<span style="mso-spacerun: yes;">  </span>It’s always a fun surprise for customers to receive a letter from your company addressed to “SMITH Chris ***THIS GUYS A JERK***”!<span style="mso-spacerun: yes;">  </span>Giving your people the ability to enter customer information however they want helps them be creative, and it will keep your Marketing guys busy.<span style="mso-spacerun: yes;">  </span>And we all know they need to be doing some real work instead of spending the REVENUE you’re trying so hard to bring in!<span style="mso-spacerun: yes;">  </span>Think of how many ways you can make them earn a buck writing a masterfully crafted customer letter like this:</span></p>
<p class="MsoNormal" style="margin: 0in 0in 12pt 1.5in;"><span style="font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; font-size: 10pt; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: Arial;">Dear Mr. Chris:</span></p>
<p class="MsoNormal" style="margin: 0in 0in 12pt 1.5in;"><span style="font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; font-size: 10pt; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: Arial;">SMITH, we at Acme Nuke Parts value your business…</span></p>
<p class="MsoNormal" style="text-indent: -0.25in; margin: 0in 0in 12pt 1in; mso-list: l0 level2 lfo1; tab-stops: list 1.0in;"><span style="font-family: Symbol; font-size: 10pt; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7pt &quot;Times New Roman&quot;;">         </span></span></span><span style="font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; font-size: 10pt; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: Arial;">Electronic/Digital Documents: it’s so much easier to give your customers access to your paperwork and forms in a digital format, rather than having your sales rep lug them around.<span style="mso-spacerun: yes;">  </span>So make sure you talk to Timmy (IT/CEO) and have him go out and spend $50K on a Sharepoint Server so you can host digital documents in a “document repository”.<span style="mso-spacerun: yes;">  </span>But your next step is critical: you cannot at this point overwhelm your employees or customers with truly electronic forms, so have your secretary scan (on an old HP12cp5456 from 1985) all internal &amp; external documents (including crumpled NCR forms), and put them up on your site.<span style="mso-spacerun: yes;">  </span>Make sure not to upgrade any of your forms to include new company logos or have a consistent look to them; that’s key and it adds to the surprise.<span style="mso-spacerun: yes;">  </span>All this talk about “unified” formats for stuff is overrated.</span></p>
<p class="MsoNormal" style="text-indent: -0.25in; margin: 0in 0in 12pt 0.5in; mso-list: l0 level1 lfo1; tab-stops: list .5in;"><span style="font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; font-size: 10pt; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;"><span style="mso-list: Ignore;"> <img src='http://www.smittypro.com/Blog/wp-includes/images/smilies/icon_cool.gif' alt='8)' class='wp-smiley' /> <span style="font: 7pt &quot;Times New Roman&quot;;">       </span></span></span><span style="font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; font-size: 10pt; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: Arial;">Bonus Topic – Efficiency</span></p>
<p class="MsoNormal" style="text-indent: -0.25in; margin: 0in 0in 12pt 1in; mso-list: l0 level2 lfo1; tab-stops: list 1.0in;"><span style="font-family: Symbol; font-size: 10pt; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7pt &quot;Times New Roman&quot;;">         </span></span></span><span style="font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; font-size: 10pt; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: Arial;">Today’s workers are far too efficient, so don’t use industry standard applications like Outlook or Office.<span style="mso-spacerun: yes;">  </span>Instead use Google Docs or Open Office and Lotus Notes to ensure that corporate documentation isn’t shareable with your customers and communication slows to a crawl.<span style="mso-spacerun: yes;">  </span>After all, if you slow down your employees in such stressful times, they’ll be much more relaxed and be able to sell more (REVENUE)!<span style="mso-spacerun: yes;">  </span>And customers will enjoy the challenge of trying to figure out how to access unknown file formats (actually you’ll be giving them time with their families as their kids, or the 14 year-old nephew who created their website, will have to help them with it, creating a stronger family dynamic).</span></p>
<p class="MsoNormal" style="text-indent: -0.25in; margin: 0in 0in 12pt 0.5in; mso-list: l0 level1 lfo1; tab-stops: list .5in;"><span style="font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; font-size: 10pt; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: Calibri; mso-bidi-theme-font: minor-latin;"><span style="mso-list: Ignore;"> <img src='http://www.smittypro.com/Blog/wp-includes/images/smilies/icon_cool.gif' alt='8)' class='wp-smiley' /> <span style="font: 7pt &quot;Times New Roman&quot;;">       </span></span></span><span style="font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; font-size: 10pt; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: Arial;">Bonus Topic #2 – This just in…</span></p>
<p class="MsoNormal" style="text-indent: -0.25in; margin: 0in 0in 12pt 1in; mso-list: l0 level2 lfo1; tab-stops: list 1.0in;"><span style="font-family: Symbol; font-size: 10pt; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;">·<span style="font: 7pt &quot;Times New Roman&quot;;">         </span></span></span><span style="font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; font-size: 10pt; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: Arial;">Whatever you do, make sure to lay off more salespeople, and then announce a rate increase for your most competitive products.<span style="mso-spacerun: yes;">  </span>This will help with your<span style="mso-spacerun: yes;">  </span>new “employee first” initiative, because you’ll make what’s left of your sales force cover more ground in a day (exercise) and it will make them better at handling objections.</span></p>
<p class="MsoNormal" style="margin: 0in 0in 12pt;"><span style="font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; font-size: 10pt; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: Arial;">This article is based on real-life experiences with Fortune 500 (and not so fortunate) companies.<span style="mso-spacerun: yes;">  </span>All of the described scenarios are frightenly real, however real names used have been changed to protect the innocent and should not bear any resemblance, intended, or implied, to real people or companies (</span><span style="font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; font-size: 10pt; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: Arial;">Timmy, your Mom said you want a new XBOX game for Christmas.<span style="mso-spacerun: yes;">  </span>What do you want?<span style="mso-spacerun: yes;">  </span>I think I can get HALO3). </span></p>
<p class="MsoNormal" style="margin: 0in 0in 12pt;"><em style="mso-bidi-font-style: normal;"><span style="font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; font-size: 10pt; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: Arial;">(Why only 7 tips as opposed to 10?<span style="mso-spacerun: yes;">  </span>Well, 7’s a good start isn’t it?<span style="mso-spacerun: yes;">  It&#8217;s a nice round number&#8230;And don&#8217;t forget the 2 bonus tips.  </span>Plus I’m sure I’ll have enough fodder for more with your comments, to which I am looking forward!)</span></em></p>
<p class="MsoNormal" style="margin: 0in 0in 12pt;"><span style="font-family: &quot;Calibri&quot;,&quot;sans-serif&quot;; font-size: 10pt; mso-ascii-theme-font: minor-latin; mso-hansi-theme-font: minor-latin; mso-bidi-font-family: Arial;"> </span></p>
<p> </p>
<p></span></p>
]]></content:encoded>
			<wfw:commentRss>http://www.smittypro.com/Blog/?feed=rss2&amp;p=63</wfw:commentRss>
		</item>
	</channel>
</rss>
